Import VIP - Account Specialist
Mediterranean Shipping Company
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- Location
- Miami, United States
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 27
- Today
Career path
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About the company
Mediterranean Shipping Company
Logistics and supply chain · 10,001+ employees
What you'll do
- Serve as the first point of contact at MSC for VIP customer
- Monitor and report on incoming cargo for qualifying VIP clients daily
- Identify and anticipate customers’ needs
- Cultivate and manage relationships with participating accounts
- Resolve customer inquiries in a timely manner
- Monitor account performance, identifying and reporting trends to management
- Establish relationships with other departments to develop successful partnerships
What you need
- Presence required on-site 5 days per week
Key skills
customer servicecommunication channelsaccount performance
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Read the full posting here
The Import VIP Account Specialist is the client’s advocate within MSC and the customer’s primary point of contact. The Import VIP Account Specialist provides exceptional customer service across diverse communication channels, aiming to maintain an ongoing positive relationship with the customer and all 3PL providers, such as brokers and/or forwarders, to maximize customer satisfaction and loyalty to MSC.
Essential Functions:
Serves as the first point of contact at MSC for VIP customer. Monitors and reports on incoming cargo for qualifying VIP clients daily. Identifies and anticipates customers’ needs. Cultivates and manages relationships with participating accounts through high level of customer service. Strictly follows company policies and procedures. Resolves customer inquiries in a timely manner. Monitors account performance, identifying and reporting trends to management. Establishes relationships with other departments (Sales/Trades/Bids/SVC/Intermodal) to develop successful partnerships. Presence required on‑site 5 days per week Performs other duties as assigned.