Inspections Admin Representative

Nan McKay & Associates

United StatesRemote OKFull time
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Location
United States
Work style
Remote OK
Job type
Full time
Posted
Nov 2
1 day ago
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About the company

Nan McKay & Associates

Business Consulting and Services · 501 to 1,000 employees

For four decades, Nan McKay & Associates has been the leader in providing innovative solutions for neighborhoods across the country. With offices in California, Florida, Illinois, Kentucky, and Connecticut, our San Diego-based, woman-owned company is recognized as one of the most effective, strategic, and compliance-focused organizations serving communities nationwide. The NMA team has real-life professional experience in the field and understands operational best practices and the complexities of state and federal regulations. We're committed to ensuring that housing authorities, property management companies, and municipalities have the resources they need to help the families they serve.

Nan McKay & Associates on LinkedIn

What you'll do

  • The role involves managing customer inquiries via phone and email while processing inspection reports and maintaining accurate records in PHA software.
  • The representative also coordinates scheduling for field inspectors and ensures compliance with HUD and agency policies.

What you need

  • Candidates must possess a high school diploma and strong customer service experience with excellent communication skills.
  • Proficiency in Microsoft Office Suite and the ability to manage multiple projects in a fast-paced environment are required.
  • Education: a high school diploma

Key skills

Customer ServiceData EntryCommunication SkillsOrganizational SkillsMicrosoft Office SuiteComputer EaseRecord KeepingConflict De-escalationSchedulingAttention To DetailTime ManagementReportingAdministrative Support

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See full description on company page, apply now

Read the full posting here
STATUS: Non-Exempt SUMMARY: Detail-oriented administrative staff to provide high quality customer service through incoming calls and emails, process inspection reports, including data entry and review of inspections for completeness and quality. SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of a supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This may not be the complete listing of all responsibilities, duties and/or skills required.  1. Handle all customer contacts by phone and email accurately and professionally.  2. Inform and educate participants on inspections processes, and timelines.  3. Provide excellent customer service to participants, landlords, co-workers, clients, and vendors.  4. Defuse and deescalate irate customers as to ensure great customer experience.  5. Accurately and thoroughly record notations in the PHA software.  6. Daily processing of completed inspections.  7. Serve as the primary point of contact for field inspectors, providing support and timely communication.  8. Communicate updates and changes to housing authority staff promptly and professionally via email.  9. Execute processes in accordance with business rules.  10. Maintain in compliance with all HUD and agency policies in daily operations.  11. Perform data entry into SharePoint, and PHA software.  12. Manage incoming inspection requests and coordinate scheduling daily.  13. Ensure regular attendance and punctuality. 14. Perform other duties as assigned.  DESIRED QUALIFICATIONS: * High school diploma is required * Customer Service Experience * Excellent written and verbal communication skills * Detail oriented with excellent organizational skills * Ability to effectively utilize computers and software including Microsoft Office Suite, Computer Ease and other software required by the Company * Ability to maintain accurate and auditable records * Ability to work in a fast-paced service/construction team environment * Attention to detail with emphasis on accuracy and quality * Ability to prioritize work to balance multiple projects and deadlines

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