Installation & Repair Technician

Mission & Vision: RTC Communications exists to provide quality and reliable communications, entertainment and technology products, and services to Southern Indiana. RTC seeks to deliver the future today to our customers and community. Our number one priority has been to combine state-of-the-art technology and old-fashioned service to provide you and your business with the highest quality communications available. Our mission statement is clear, yet, profound…. Seek, Serve, Smile! Each employee is empowered to seek out ways to support and grow the business while serving one another and the communities around us. And we want to do it cheerfully because we can enjoy our work, our co-workers, and our communities! Company Background: For over 75 years, RTC Communications and our team have served the communications and entertainment needs of our customers in Daviess, Martin, and Lawrence counties. Nearly every home will be able to take advantage of the latest, state-of-the-art fiber-optic broadband network—comparable with any big city—in fact, better than most. Some place along the way, it is assumed that the typical employee will have 10, 20, or even more jobs during their lifetime. At RTC Communications, we defy conventional wisdom and have team members with decades of service. Why? Because they are fulfilled, not just economically but also emotionally. Each person truly can see how what they do contributes to the success of the company and the happiness of our customers. When you can draw the line between what you do and the customer, it is bound to be a positive equation that can create a great moment for you and the company. At RTC, innovation, ingenuity, and integrity intersect with tradition . . . where you can also enjoy the security of a traditional retirement program along with the peace of mind from a healthcare plan that is second to none in our area. Today, RTC Communications brings a multitude of services, which range from traditional dial tone with advanced calling features, to Voice Solutions, internet services, data networking, security hardware and software, and much more. RTC provides a great work life, with health benefits that start from Day 1, along with a terrific 401K plan for retirement. The Installation and Repair Technician installs, maintains, and troubleshoots broadband, internet, data, and voice services at customer locations and across RTC facilities. The role combines field service, technical problem-solving, clear customer communication, and safe, reliable work. Essential Job Functions Install, maintain, and repair customer-premises equipment and services, including routers, Ethernet switches, wireless access points, IP phones, ONTs, network-extending equipment, key systems, and other related equipment. Install and maintain fiber, copper, and Ethernet cable facilities and related network equipment. Splice and test fiber-optic and copper systems using appropriate test and splicing equipment. Investigate service problems, identify root causes, and apply sound troubleshooting methods to resolve issues. Work with customers to understand service concerns, explain findings, and reach clear, acceptable solutions while representing RTC professionally. Communicate significant problems and escalate issues promptly, providing the information needed to support resolution. Coordinate with other departments when work requires shared installation, maintenance, or troubleshooting support. Complete and update installation, repair, and service records accurately and on time. Identify customer needs and appropriately promote or recommend RTC products and services. Adapt to changing business needs, work conditions, and responsibilities; complete required role-related training and pursue continued learning. Take responsibility for the quality and timeliness of work, use company resources responsibly, support RTC’s mission and goals, and perform other related duties as assigned. Knowledge, Skills, and Abilities Use fiber, copper, and Ethernet test equipment and fiber-splicing tools safely and effectively. Troubleshoot service and equipment problems, evaluate available information, and make sound technical decisions independently when appropriate. Read and interpret maps, staking sheets, technical documents, and operating and maintenance instructions. Learn and apply RTC facilities, equipment, products, services, policies, and procedures. Communicate with customers, coworkers, and business contacts in a professional, courteous manner. Organize and prioritize multiple assignments, pay close attention to detail, and contribute effectively as a team member. Use work-related technology and devices and maintain a positive, self-directed approach to learning and improvement. Obtain and maintain applicable Calix certifications and complete other vendor or company training as assigned. Education and Experience A degree in telecommunications, computer science, computer information systems, or a related field is preferred; equivalent related experience may be considered. Two years of experience installing and maintaining FTTP facilities and equipment is desired. Two years of experience installing and maintaining customer-premises equipment is desired. Two years of specialized training and current, recognized information-technology certification(s) are preferred. A valid driver’s license and eligibility for coverage under RTC’s vehicle insurance are required. Work Expectations This is a field-based position that requires travel to customer premises and RTC work locations. The employee is expected to follow RTC customer-service practices, work procedures, and safety requirements while performing assigned duties.