Installation & Service Technician (OKC)

About the Role: The Installation & Service Technician plays a crucial role in ensuring that our clients receive top-notch service and support for their business needs. This position involves the installation, maintenance, and repair of various systems and equipment, ensuring they operate efficiently and effectively. Technicians will be responsible for troubleshooting issues and providing timely solutions to minimize downtime for our clients. This role requires a strong focus on customer satisfaction, as technicians will often be the face of our company during service calls. Ultimately, the success of this position contributes directly to the overall reputation and reliability of our business services. Minimum Qualifications: High school diploma or equivalent. Proven experience in installation and service of technical equipment. Valid driver's license and clean driving record. Must submit to and pass a Background Check and Drug screening. Experience with Installing or repairing Burglar Alarms, Access Control, CCTV, and/or Fire Alarms. Preferred Qualifications: Technical certification in Security or related construction fields (e.g., HVAC, electrical, plumbing). Experience with customer service in a technical environment. Familiarity with industry-specific software and tools. OK DOL Licensing in RFB-T, CCTV-T, AC-T, CFB-T Responsibilities: Install and configure equipment and systems according to specifications and client requirements. Perform regular maintenance and inspections to ensure optimal performance of installed systems. Diagnose and troubleshoot technical issues, providing effective solutions in a timely manner. Document service activities and maintain accurate records of installations and repairs. Communicate effectively with clients to understand their needs and provide exceptional customer service. Skills: The required skills for this role include technical proficiency in installing and servicing equipment, which is essential for performing daily tasks effectively. Strong problem-solving abilities are crucial for diagnosing issues and implementing solutions quickly, ensuring minimal disruption for clients. Excellent communication skills are necessary to interact with clients, understand their needs, and provide clear explanations of services performed. Attention to detail is important for documenting service activities accurately and maintaining compliance with industry standards. Preferred skills, such as technical certifications, enhance the technician's ability to handle complex installations and repairs, further improving service quality.