Intake Specialist - 2nd shift

Who We Are Mel Trotter Ministries is a faith-based, nonprofit organization committed to providing safe shelter and supportive services to individuals experiencing homelessness. We work to create a structured, respectful environment where each person is treated with dignity and care. Our approach is rooted in compassion, consistency, and accountability, with a focus on meeting immediate needs while supporting long-term stability. Through collaboration and a shared sense of purpose, our team works each day to make a meaningful impact in the lives of those we serve. What You'll Do As an Intake Specialist – 2nd Shift, you'll provide a warm, welcoming presence at Mel Trotter Ministries during the afternoon and evening hours. You'll help guests connect with support, feel oriented, and settle in for the night while maintaining a safe, orderly environment. Working closely with Triage Specialists, Case Managers, and other teammates, you'll bring compassion, clear communication, and a steady presence to each interaction. Required qualifications/skills: - High School Diploma or equivalent - Proficient with Microsoft Outlook, Word, and Excel - CPR/First Aid certification preferred (not required) - Experience in residential care, counseling, or crisis intervention preferred (not required) How Your Day Flows You'll be onsite in Grand Rapids for four back-to-back 10-hour shifts, including Saturdays and Sundays, followed by three consecutive days off. Your shift starts at the entry-welcoming arrivals, answering questions, and guiding people where they need to go. As the evening progresses, you'll help guests locate their assigned beds and navigate shelter spaces. Throughout your shift, you'll make rounds, complete perimeter checks, monitor cameras, and stay attentive to radio traffic. When tensions arise, you'll use trauma-informed, non-physical de-escalation and coordinate with medical personnel or law enforcement when needed. You'll also help keep storage, showers, and heat treatment areas clean and ready, support the Clinic, Sobering Center, and Detox rooms as requested, and close out your shift with accurate digital documentation and important updates for the incoming team. Perks That Matter Medical, dental, and vision insurance; employer-paid life insurance; disability coverage; Flexible Spending Account (FSA); 403(b) with employer match; paid time off and holidays; Employee Assistance Program; paid meals; snack/drink room; employee discounts; and professional development opportunities-plus the chance to make a meaningful impact through a Christ-centered mission. If you're steady under pressure, kind with people, and attentive to detail, we'd love to meet you-apply today!