Intake Specialist

Description About Naqvi Injury Law Founded by Farhan Naqvi in 2008, Naqvi Injury Law has grown into one of Southern Nevada’s most recognized personal injury firms known for exceptional results, standout client service, and a team culture that sets the bar in Las Vegas. Farhan has been honored multiple times as Best of Las Vegas in Personal Injury and Trial Law and recognized by leading national legal ranking programs. Just as important: we believe success means showing up for our community. Giving back isn’t a side project here, it’s part of who we are. Why Naqvi We’ve built something rare: a high-performing firm with a genuinely supportive, people-first culture. Our offices are visually striking and thoughtfully designed, and we take real pride in the experience we create for clients and for each other. We celebrate wins, learn fast, and invest in our team through training, feedback, and clear standards. You’ll work alongside professionals who care deeply about doing great work, doing right by clients, and showing up for the Las Vegas community. If you bring positive energy, take ownership, and love delivering an elevated experience, you’ll thrive here. Benefits Competitive Salary and great perks! Full-time employees receive the following: Eligibility for health, dental and vision coverage following sixty-days employment, subject to plan terms. (With company-covered employee medical premium) Life Insurance Eligibility to voluntarily participate in a 401K plan with company match, subject to plan terms. 15-days Paid Time Off earned on a non-accrual basis, following sixty days employment. Paid holidays following sixty-day employment. What You Will Do Answer incoming calls from prospective clients in a professional and courteous manner Conduct intake interviews and gather relevant information regarding potential personal injury claims Ask appropriate questions regarding the accident, injuries, treatment, insurance, and other relevant case information Listen carefully and identify important details that may impact the potential case Accurately document client information and intake details in the firm's case management system Communicate relevant information to attorneys, case managers, and other team members Maintain confidentiality of client and firm information Provide consistent and exceptional customer service throughout the intake process Follow established intake procedures and firm policies Meet established department goals and performance standards Other duties as assigned Requirements Qualifications Successful candidates will need a positive attitude along with a wide array of skills and talents, including the following: Must provide stellar customer service Excellent verbal and written communication skills Strong active listening and interpersonal skills Ability to build rapport and establish trust with prospective clients Ability to ask sensitive or challenging questions with professionalism and empathy Excellent organizational skills Keen attention to detail and accuracy Ability to remain calm and professional in a fast-paced, high-volume environment Strong judgment, common sense, and problem-solving skills Proficiency with Microsoft Office Suite and computer-based systems Previous personal injury or law firm experience is preferred Previous call center or high-volume customer service experience is preferred Bilingual Spanish is highly preferred Current Nevada Notary Public commission is a plus Working Conditions and Physical Requirements This role operates in a professional, climate-controlled office with moderate noise and frequent interaction with clients and team members. Must maintain strict confidentiality regarding all firm and client matters. High-pressure, fast-paced environment requiring the ability to manage a high volume of calls while maintaining professionalism, accuracy, and exceptional customer service. Standard work weeks require a minimum of 40 hours, with occasional evening or weekend work required based on client needs and business demands. Must be able to remain in a stationary position (sitting or standing) for 80% or more of the workday. Constantly operates a computer, telephone, headset, and other office equipment. Frequently exchanges information in person, via telephone, email, or other approved digital platforms with prospective clients and team members. Prolonged screen and telephone use. Professional Appearance and Dress Code Maintain a polished, professional, and client-ready appearance at all times while representing Naqvi Injury Law. Attire should be clean, well-maintained, properly fitted, and appropriate for a professional, client-facing environment. Naqvi Injury Law is proud to be an Equal Opportunity Employer. We believe diverse perspectives make us stronger, and we are committed to building a team that reflects the communities we serve. We participate in the federal E-Verify Program.