INTAKE SPECIALIST

Make a Difference from the Very First Conversation At Pemberton Personal Injury Law Firm, every client journey begins with a single conversation. That conversation can bring clarity and confidence during one of the most challenging times in a person's life. We're seeking a compassionate and engaging Intake Specialist to serve as the first point of contact for prospective clients. In this role, you'll help individuals understand their options, feel supported, and take the next step toward getting the help they need. Pemberton Personal Injury Law Firm was recognized as one of the 2025 Best Places to Work: Law Firms, and we are committed to creating a workplace where employees feel supported, valued, and empowered to grow. Why Choose Pemberton? Meaningful work that makes a real difference in clients' lives A supportive, collaborative, and team-oriented culture Opportunities for professional growth and development Leadership that values and invests in employees The flexibility to work remotely or from one of our offices A fast-paced environment where every day brings new opportunities A firm committed to excellence, compassion, and service What You'll Do Professionally handle inbound inquiries from prospective clients Create a welcoming and supportive experience during every interaction Build rapport and establish trust with individuals seeking legal assistance Clearly explain the firm's services, approach, and next steps Ask thoughtful questions to understand each caller's situation and needs Gather and document important information during the intake process Maintain accurate records of client interactions and assessments Coordinate with attorneys and staff to ensure a seamless client experience What You Bring to the Table Prior experience in legal intake or a similar role is required Prior experience in Personal Injury intake is preferred Excellent written and verbal communication skills Strong interpersonal skills and the ability to build rapport with a diverse range of people A natural ability to guide meaningful conversations and help others feel comfortable and understood Strong listening, organizational, and problem-solving skills Professional, compassionate, and empathetic client-service skills Confidence and professionalism while maintaining a client-first approach The ability to assess needs, think critically, and make sound decisions in real time A proactive mindset with the ability to manage multiple priorities accurately and efficiently The ability to establish trust and credibility quickly with prospective clients Strong discretion and professionalism when handling sensitive and confidential information Strong computer skills and proficiency with Microsoft Office A positive attitude and the ability to thrive in a fast-paced environment Compensation & Benefits Competitive Pay Based on Experience Health, Dental, and Vision insurance Paid Time Off and Paid Holidays Discretionary bonus opportunities Retirement plan with employer match Work Location & Hours Job Type: Full-Time Schedule: Monday-Friday, 8:30 a.m. - 5:00 p.m. Work Arrangement: Remote or In-Office Ideally, the selected candidate will work primarily on-site in one of our Wisconsin offices. However, we are open to a fully remote arrangement for the right candidate. Technology and equipment provided for remote employees Baraboo, WI (Main Office) Sun Prairie, WI Madison, WI Eau Claire, WI Join Our Team If you are passionate about helping people, building meaningful relationships, and creating exceptional first impressions, we would love to hear from you. Equal Opportunity Statement Pemberton Personal Injury Law Firm is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and consider qualified applicants without regard to legally protected characteristics.