Interactive Teller

Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here. Job Description As an Interactive Teller, you’ll create a welcoming and personalized experience for members through live video using Interactive Teller Machines (ITMs). From a centralized Call Center environment, you’ll assist members with transactions and account needs, answer questions, and help connect them with the right products and services. Success in this role requires strong communication, attention to detail, sound judgment, and a commitment to delivering accurate, efficient service while following Credit Union policies and regulatory requirements. Essential Functions Provides efficient and accurate service to Members: Process all Interactive Teller Machine transactions via video interaction. Responsible for monitoring wait time, transaction time and overall member satisfaction. Verifies proper identification from members. Disburses and accepts cash according to policy and procedure limit. Accepts checks for deposit, within designated limits. Verifies endorsements as required by teller operational policies. Reports suspicious activity through proper channels demonstrating solid understanding of fraud and other risks associated with ITM transactions. Completing Currency Transaction Report and Chronological log when permitted. Responsible for making sure that all equipment is functioning properly and troubleshooting known issues. Responsible for balancing each day's transactions, verifying cash totals, and locating any cash differences while ensuring that they are properly documented and reviewed. Assures that differences and outages are properly accounted for and reconciled. Call Center Operation Support: Provide overflow phone support when needed. Assist with Fulfillment, Secured Messaging, to include any other areas in the Call Center that may need support. Credit Union Representation: Maintain a strong working knowledge of all credit union products and ensures full compliance with and implementation of all credit union policies, procedures and regulations. Identifies and provides members with appropriate upsell or cross-sell opportunities. Administrative Duties: Perform practical administration such as opening and closing the Interactive Teller Machine department in the absence of all Sr. Interactive Tellers or Supervisor. Assists with emerging or unexpected member / organizational needs and ensures they are handled in a timely fashion. Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act. Qualifications High School Diploma/G.E.D. or Equivalent, required. 1+ Years' customer service with a financial institution and/or Teller experience, required. Technical or Specialized Knowledge/Skills: Basic computer skills, including the ability to use Windows, Microsoft Word and Office, Symitar, Teller Now, and complete multiple tasks utilizing various databases. Basic typing, computer, and ten-key required. Excellent organizational skills required. Excellent oral and written communication, including presentation skills. Good Troubleshooting and independent decision making skills. Ability to detect fraud in order to minimize loss to the Credit Union. Professional interpersonal relationship skills. Knowledge of Credit Union Policies, Procedures, and Audit requirements. Able to understand member needs and offer appropriate upsell or cross-sell solutions. Ability to empathize with the member and offer solutions that are reasonable for both the Member and the Credit Union. Additional Information PAY RANGE: $20 to $23/hour (S11), plus 7% annual target bonus. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity. BENEFITS: Generous 401(k) match 401k Discretionary Profit Sharing Health Insurance Dental Insurance Vision Insurance Life Insurance Short Term and Long Term Disability Health Savings Account with company contribution Employee Assistance Program Paid Vacation, Sick, Floating Holidays and Volunteer Time Off Paid Holidays Tuition Reimbursement Paid Parental Leave We anticipate this position to close on 10/21/2026. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Compensation: USD 20 - USD 23 - hourly