Intern, Intake Representative, Claims

While we prefer candidates who can work either hybrid or full time in our Charleston, WV office, we may consider candidates who can work remote in any of our listed approved payroll states. This is a full-time summer internship for the 2027 summer and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university. Pay = $18 per hour Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our sixth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is. As an intern at Encova Insurance you will be part of a dynamic, results-driven team and learn to manage real world situations alongside Encova associates. Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities! Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ interns who reside and work within specific U.S. states. Our current footprint includes: Delaware, Florida, Georgia, Indiana, Iowa, Kentucky, New Hampshire, North Carolina, Ohio, South Carolina, Tennessee, Texas, West Virginia, Wisconsin. ESSENTIAL FUNCTIONS: Receive initial claim information from customers telephonically, electronically, email, and/or fax Provide information to customers regarding the different options available for loss reporting Determine appropriate policy and coverage for loss Work with leadership team to on board new associates Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken Obtain and document facts of loss information in the computer system Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center Interpret coverage and issue claim decisions for claims assigned to the Engagement Center Review, update, and document intake processes and procedures. OTHER FUNCTIONS: Other functions as needed KNOWLEDGE, SKILLS, AND ABILITIES: This is a full-time summer internship and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university. Ability to provide excellent customer service to both external and internal customers Ability to work as a team member and perform based on established standards and expectations Ability to multi-task Must be detail-oriented Excellent written and oral communication skills Ability to fully analyze information received and make decisions as to next steps and action required Experience with Microsoft Products Ability to work proficiently in multiple systems Excellent organizational skills High school diploma. One-year previous full-time experience in customer service and/or claims intake preferred. At least one year of experience in the insurance industry preferred. This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company’s success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. What you can expect from us An internship at Encova is a great way to jump-start your career. Our award-winning, structured summer intern program offers: Competitive compensation An introduction to the insurance industry through authentic work experiences Networking opportunities with industry professionals Flexible start and end dates Community involvement and volunteer opportunities Through our collaborative team structure, we find professional and personal growth. We never stop learning and always seek to improve ourselves. Our commitment to growth makes us a winning organization and an ideal place for interns. Encova Insurance is an EOE/E-Verify employer. #LI-Remote#LI-MF1