IT Administrator

Who we are Performance Data Center provides IT support for three chartered community banks. We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we built and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest. Our mission Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience. Our values Passion: We have an unrelenting drive to be great. Quality service is our #1 priority. Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service. Leadership: We are competitive leaders in our markets and a go-to source for finance and lending. Community: We’re proud to support each other and our local communities. We win when our customers win. To learn more about us, visit www.firstnationalbanks.bank About the role Responsible for administering, modifying, maintaining, repairing, and documenting various organization operating and support systems. These systems will include, but are not limited to, Microsoft Windows, Unisys MCP, Fiserv Applications, and other proprietary banking platforms. This position is located in Rapid City, SD. It is performed on-site. What you will do Provides accurate and courteous assistance to end-users utilizing Performance Data Center (PDC) systems, communicating in a step-by-step manner or using a documented workflow. Trains personnel on information security as it relates to the mainframe computer and PC Network system. Possesses a strong working knowledge of reports and creates reports as requested by departments with ability to resolve errors and/or discrepancies. Maintains knowledge on the various services PDC offers. Completes daily tasks regarding workstation operations in a timely manner. This involves completing all tasks listed on the daily log sheet and help tickets to ensure all necessary tasks are completed. Performs preventative and demand maintenance including patches on all IT systems as required. Documents help tickets and responds to end-users in a professional manner, while maintaining help tickets assigned to them. Provides general and specific troubleshooting on all systems. Assists with management of inventory process and ensure applicable hardware/software is accurately maintained. Recommends technology solutions to end-users, and trains on applications as needed. Demonstrates appropriate judgment in risk mitigation and escalates issues appropriately, escalates suspicious activity to management immediately upon identification. Adheres to all applicable policies and procedures, and ensures proper handling of sensitive information. Maintains professionalism in interaction with others including Data Center clients and vendors. Maintains professional dress. Completes work with care and accuracy. Keeps work area well organized and professional. Takes ownership of problems and follows through to the solution. Other duties as assigned. What you will need Minimum Associates Degree in Computer Science or related field required. 2+ years of experience in a Help Desk, IT Admin, or similar role preferred. Strong understanding of networking concepts (Ethernet, LAN/WAN dynamics) and Microsoft application management. Ability to communicate effectively with others who have varying levels of IT knowledge, including end-users, to provide a high level of customer service. Ability to read and properly interpret technical documents, such as operating, installation, and maintenance instructions. Ability to write and interpret reports and correspondence. Strong problem-solving abilities. Position subject to occasional non-standard work hours. What we offer Health Insurance Dental Insurance Vision Insurance Paid Vacation, Sick, and Holiday time A competitive 6% 401k match And more! Candidate must pass a pre-employment screening including credit history and criminal record check. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.