IT Asset & Systems Specialist

The IT Asset & Systems Specialist position exists to manage the full lifecycle of hardware assets across Windows and Apple platforms, including desktop computers, laptops, and mobile devices. This role oversees software license management and procurement, provides end-user training on SaaS applications, and creates basic application integrations to improve organizational efficiency. The ideal candidate possesses a strong attention to detail, a customer-service mindset, and a foundational understanding of Microsoft Active Directory and Exchange environments. Essential Duties/Responsibilities: Asset Management: Maintains a complete and accurate inventory of all Windows and Apple computers, laptops, tablets, and mobile devices across the organization Tracks hardware lifecycle from procurement through decommission, including device assignments, transfers, and disposals Manages mobile Coordinates device provisioning, imaging, and configuration for new employees and replacements Ensures all mobile devices (iOS and Android) are enrolled and managed within the organization's Mobile Device Management (MDM) platform Conducts periodic physical audits to reconcile asset inventory records Software License Management & Purchasing: Manages and maintains records for all software licenses across desktop applications and department-level or smaller SaaS platforms Monitors license utilization to ensure compliance and identify opportunities for cost optimization Coordinates software procurement, renewals, and vendor relationships in collaboration with finance and department stakeholders Evaluates and recommends new software solutions based on departmental needs and organizational standards Maintains software license documentation including agreements, renewal dates, and user assignments Software Training: Develops and delivers end-user training for SaaS applications used across departments, ensuring staff can effectively use the tools available to them Creates training materials including guides, quick reference cards, and short instructional videos as needed Provides one-on-one and group training sessions for new application rollouts or significant updates Serves as a resource for ongoing questions and adoption support following application deployments Application Integration: Designs and implements basic integrations between business applications using low-code/no-code tools such as Zapier, Power Automate, or similar platforms Works with department stakeholders to identify workflow inefficiencies that can be addressed through application connectivity Documents integration configurations and maintains records for troubleshooting and future modification Escalates complex integration requirements to senior IT staff or external vendors as appropriate Active Directory & Exchange Support: Performs basic Active Directory tasks including user account management, group membership, and organizational unit administration Manages Exchange mailbox provisioning, distribution lists, shared mailboxes, and calendar permissions Escalates complex directory or messaging issues to senior systems administrators as needed Cellular Device & Carrier Management: Serves as the primary point of contact with cellular carriers for all organizational mobile phone and tablet accounts Evaluates, modifies, and manages cellular service plans to ensure cost-effectiveness and alignment with organizational needs Adds, configures, and removes international travel plans for employees traveling on behalf of the organization Processes service cancellations for departing employees or decommissioned devices in a timely manner Coordinates the transfer of service and phone numbers from one device to another during upgrades, replacements, or employee transitions Tracks device upgrade eligibility and renewal dates by department, proactively notifying stakeholders when devices are due for renewal Manages the release of organizational phone numbers for personal use when appropriate, following established offboarding procedures Maintains accurate records of all cellular accounts, assigned devices, plan types, and contract terms Liaises with carrier account representatives and works closely with the Finance team to resolve billing discrepancies, service issues, and account disputes Ensures cellular device inventory records remain synchronized with the broader asset management system. Other Duties/Responsibilities: Performs other duties as assigned Managerial Breadth/Scope of Job: None Working Environment/Physical Requirements: This position operates in a professional office environment. The role may require occasional lifting of computer equipment up to 30 pounds. Some travel between organizational locations may be required for asset audits, device deployments, or training sessions. The position may require occasional after-hours availability for critical system maintenance or deployments. JOB QUALIFICATIONS/REQUIREMENTS Character/Spiritual: Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values Personal Characteristics: Strong organizational skills with the ability to manage multiple priorities simultaneously Excellent communication skills with the ability to explain technical concepts to non-technical users Customer-service oriented mindset with a proactive approach to problem solving Knowledge/Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience 2+ years of experience in IT support, systems, or asset management role Demonstrated experience managing Windows and Apple (macOS/iOS) devices in an organizational setting Familiarity with Mobile Device Management (MDM) platforms such as Jamf, Intune, or equivalent Experience with software license tracking and SaaS application administration Basic working knowledge of Microsoft Active Directory and Exchange/Microsoft 365 Basic understanding of Exchange mail flow basics — understanding connectors and mail routing at a foundational level Experience with the creation of training materials — user guides, quick reference cards, and job aids Understanding software license lifecycle management — acquisition, assignment, renewal, and retirement Experience with SaaS application administration and user provisioning/deprovisioning Familiarity with IT asset management (ITAM) software or ITSM platforms such as TOPdesk, ServiceNow, or Jira Service Management Experience delivering end-user technology training in a classroom or one-on-one setting Preferred experience with low-code integration platforms such as Zapier, Microsoft Power Automate, or Make (Integromat) Preferred industry certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Apple Certified Support Professional (ACSP). Skills, Abilities, and Special Talents/Gifts: Active listening — fully understanding a user's issue before jumping to a solution Clear verbal communication — explaining technical information in plain language without jargon Written communication — composing clear, professional emails, documentation, and reports Presentation skills — confidently delivering training and demonstrations to groups of varying sizes Non-verbal awareness — reading the room during training sessions and adjusting delivery accordingly Constructive feedback — giving and receiving feedback professionally and productively Empathy — understanding user frustrations and responding with patience and care Approachability — creating an environment where users feel comfortable asking for help Relationship building — developing trust with colleagues, department heads, and external vendors Conflict resolution — navigating disagreements or competing priorities calmly and professionally Cross-departmental collaboration — working effectively with non-technical teams to understand their needs Resourcefulness — finding solutions independently using available documentation, forums, and tools Root cause analysis — identifying the underlying cause of a problem rather than treating symptoms Creative thinking — approaching recurring problems with fresh perspectives to find lasting solutions Judgment and decision making — knowing when to escalate versus resolving issues independently Systems thinking — understanding how changes to one system or process can impact others Curiosity — a genuine interest in understanding how things work and how they can be improved Self-motivation — taking initiative without needing constant direction or supervision Prioritization — accurately assesses urgency and importance to focus effort where it matters most Follow-through — reliably completing tasks and closing open items without reminders Stress management — maintaining composure and productivity during high-demand periods Accountability — owning mistakes, communicating openly, and working to correct errors promptly Continuous learning mindset — proactively seeking out new skills and staying current with technological trends Integrity — handling sensitive data, credentials, and user information with discretion and trustworthiness Reliability — consistently meeting commitments and being dependable for both colleagues and end users Positive attitude — approaching challenges with optimism and encouraging the same in those around them Flexibility — willingness to adjust schedules, priorities, or approaches as organizational needs shift Confidentiality awareness — understanding and respecting privacy boundaries in all aspects of the role Service mindset — genuinely invested in making technology work well for the people who depend on it Team player — contributing to shared goals and supporting colleagues during peak workloads Knowledge sharing — willingness to document and communicate what they know to strengthen the team Receptiveness — open to direction, coaching, and constructive criticism from peers and supervisors Diplomatic communication — navigating sensitive situations with tact and professionalism Receptiveness — open to direction, coaching, and constructive criticism from peers and supervisors Diplomatic communication — navigating sensitive situations with tact and professionalism Pay Range : $27.95 to $32.15 per hour Application Materials Required: Cover Letter, Resume/CV *Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redactin g or removing this information. Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: Norton LifeLock ID Theft Coverage Legal Shield/ID Shield Coverage AFLAC 403B Retirement Plan Vacation Time & Vacation Payout Sick Time Holidays Service Awards Community Service Days Bookstore Discount Fitness Center Employees scheduled for 30 hours or more per week are eligible for all the above and: Medical Plan Dental Plan Vision Plan Life Insurance Disability Insurance Flexible Spending Accounts EAP (Employee Assistance Program) Tuition Reimbursement Warehouse Membership Reimbursement Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. *Temporary employees are not eligible for benefits, except for: Sick Time Bookstore Discount Fitness Center Tentative Search Timeline: Priority will be given to applications submitted by November 20, 2026. However, this posting will remain open until filled. The potential employee start date is December 7, 2026 Posting date: November 4, 2026 Un-posting date: ongoing until filled Posting contact email: job@fotf.org