IT Business Systems Analyst I

About the Company: GreenWaste has been an industry leader in recycling and waste diversion for 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees. We are seeking an engaged IT Business Systems Analyst I to join our team. This position is located at our office at 2540 N. 1st Street, San Jose, California, and may require limited job-related travel. Position Summary: The Business Systems Analyst I supports the day-to-day administration and maintenance of assigned GreenWaste business applications. This role sets up all application user profiles, application access and security, maintains system codes and configurations, tracks software licenses, assists with application testing and issue resolution, and supports data-conversion activities associated with mergers and acquisitions. The administrator works with IT, business users, and software vendors to help keep applications secure, accurate, available, and properly documented. Essential Functions and Responsibilities: Administer and support assigned business applications in accordance with established procedures and service expectations. Set up, modify, review, and deactivate application user accounts, roles, permissions, and security access based on approved requests. Set up and maintain existing and new system codes, reference values, tables, workflows, and other application configurations. Maintain accurate records of application configurations, security assignments, system codes, support procedures, and changes. Track software licenses, subscriptions, renewals, assigned users, and utilization; assist IT management with license reconciliation and vendor information. Respond to application support requests, perform routine troubleshooting, document issues, and escalate complex problems to senior IT staff or software vendors. Assist with application patches, upgrades, enhancements, and new implementations by preparing test data, executing test scripts, documenting results, and tracking defects. Support user acceptance testing by coordinating access, test cases, issue logs, and follow-up with business users and technical teams. Participate in merger and acquisition data-conversion activities, including data collection, cleansing, mapping support, validation, reconciliation, testing, and issue tracking under the direction of project leads. Assist with routine data imports, exports, validation, and corrections using approved tools and procedures. Create and maintain application administration guides, user instructions, configuration records, license inventories, and support documentation. Communicate planned maintenance, outages, changes, and issue status to affected users using established communication processes. Perform other duties as assigned. Knowledge, Skills, and Abilities: Strong customer-service orientation and effective written, verbal, and interpersonal communication skills. Working knowledge of application administration, user access, role-based security, system configuration, and software license tracking. Ability to follow documented procedures, manage detailed records, organize multiple requests, and complete assignments accurately and on schedule. Basic troubleshooting and problem-solving skills, including the ability to document issues clearly and escalate them appropriately. Understanding of security, confidentiality, least-privilege access, change control, and appropriate handling of sensitive data and personally identifiable information. Experience assisting with application testing, test scripts, defect tracking, data validation, and software upgrades or enhancements. Ability to work effectively with business users, IT team members, project leads, and software vendors. Experience supporting business applications in areas such as operations, finance, sales, fleet and asset maintenance, environmental health and safety, contract management, human resources, or payroll is helpful. Exposure to business platforms such as AMCS Tower, Microsoft Dynamics 365 Business Central, Dodge, or Microsoft Fabric is preferred. Proficiency with Microsoft 365 applications, particularly Word, Excel, PowerPoint, and Teams. Qualifications: Associate degree in information systems, computer science, business, or a related discipline, plus at least 2 years of experience supporting or administering business applications. Additional relevant experience may be considered in place of education. Experience with user account administration, application security, system configuration, software licensing, application support, or related responsibilities. Experience assisting with application testing, upgrades, implementations, data conversion, or data validation in a team environment. Valid Class C driver’s license. Language Skill: Proficiency in English is required; Spanish-language proficiency is helpful. Physical Demands: Ability to sit or stand and work at a computer for extended periods during the workday. Work Environment The typical work schedule is Monday through Friday. Occasional evening or weekend on-call availability may be required. Travel to operational sites is required to support end users and business operations. Work at operational sites may involve exposure to outdoor weather conditions. Compensation and Benefits Financial compensation will be commensurate with applicable experience. GreenWaste offers a competitive benefits package, including paid time off, holiday pay, 401K benefits, FSA, and full employee coverage for medical, dental and vision insurance. This Organization Participates in E-Verify. Esta Organización Participa en E-Verify. GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws.