IT Cinema Tier 2 Support Technician I

This role is based in Dallas, TX and is hybrid. If you enjoy hands-on technology work and want to play a direct role in bringing the moviegoing experience to life, this could be a great fit. As an IT Cinema Tier 2 Support Technician I, you’ll support the systems that power our theatres while also helping lead the IT side of exciting projects like new cinema openings, upgrades, and remodels. In this role, you’ll combine troubleshooting, project coordination, and collaboration to keep our cinema technology running smoothly. You’ll partner with internal teams and vendors, solve complex technical issues, and help ensure every theatre is set up for success. What You’ll Do You will support cinema technology by troubleshooting hardware and software issues and responding to technical incidents You will lead the IT scope of projects including theatre openings, remodels, and closures, ensuring timelines and standards are met You will coordinate with vendors and internal teams on equipment installs, cabling, and system configurations You will monitor system performance, document updates, and ensure systems meet service level expectations You will collaborate across IT teams to improve processes, maintain infrastructure, and support ongoing operations Rewards You’ll Love Hybrid schedule (4 days in-office and 1 day from home each week) 401(k) program with a company match Medical, vision, dental, and other insurance coverage for you and your family Paid Vacation, Sick, and Parental leave 12 Paid Holidays each year and half-day Fridays in the summer months 17 free movie tickets monthly and 50% off most concessions at Regal theatres You Should Apply If You will have hands-on experience supporting IT infrastructure, hardware, and software in a technical environment You will be comfortable managing multiple priorities and working both independently and as part of a team You will be able to troubleshoot issues, think critically, and make decisions—even in high-pressure situations You will communicate clearly with both technical and non-technical partners You will be open to travel and adapt to changing project needs Interested? Apply Now! Click "Apply" to get started, but don't wait too long! Our recruiters review all corporate applications personally, so we may pause this listing if we see a lot of interest. About Regal At Regal, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we’re all about creating moments that spark joy, laughter, and a little bit of movie magic. With over 7,600 screens across 600+ locations in 9 countries, we bring movies to millions of people every year through our brands: Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal. Read more about our culture here: Regal Careers . Our Culture At Regal, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background. We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact our Talent Acquisition team.