IT Computer Technician

IT COMPUTER TECHNICIAN Chileda's mission is to improve the quality of life for individuals with cognitive and behavior challenges. Chileda's goal is to help students increase their appropriate social behaviors and develop independent living skills, through an enriched learning environment and individualized behavior programming. Chileda's population includes children and young adults with special needs including Autism, Attachment Challenges, related developmental delays, and intensive behavioral needs. SUMMARY: Chileda's Information Technology (IT) Department is responsible for the security and functionality of all network and technology on campus. Under direction of the Director of IT, the IT Computer Technician is responsible for working with staff, clients, and families to resolve residential and educational technology within Chileda. Tasked with problem-solving fundamental technology issues, maintaining inventory, new user account creation and training, resolving tier one help desk tickets, and assisting with other IT projects. REQUIRED EDUCATION & EXPERIENCE: Associate's or Bachelor's degree in a technology related field (or currently enrolled in) is preferred. PC and network certifications are Working knowledge and understanding of business productivity apps including Adobe Creative Cloud, Microsoft Office, Canva, and Edge. Possess a working knowledge and und erstanding of Windows 11, iOS, MacOS, Android OS , and ChromeOS and familiarity with utilizing Mobile/Remote Device Management tools. Have a willingness to solve complicated problems but understand when to ask for additional support. Analytical skills to understand problems and document solutions. Team-orientated attitude used to help departments meet their goals. Possess strong communication skills, interpersonal skills, and relationship-building skills. Possess the ability to manage and account for your time while prioritizing numerous tasks. GENERAL HOURS OF DUTY: Full time, 40 hours per week. Work will primarily be performed between the hours of 10AM-6:30PM, Monday through Friday. REPORTS TO: Director of IT JOB DUTIES: (Re)Install core applications such as MS Office, anti-virus clients, VPN software, and other office software titles. Troubleshoot, resolve, or create higher-level help desk tickets for reported user problems. Aid in maintaining and updating FAQs, new user training documentation, and ongoing technical support for Chileda's staff, clients, and families. Analyze problems and events to spot underlying trends, issues, and threats. Protect Chileda's value by keeping departmental information confidential, and cautioning users of unsafe practices. Create door cards for new staff with needed access. Establish accounts for incoming staff and students, disable accounts for outgoing staff and students, support login issues, and oversee the proper transition of hardware and phone extensions. Maintain an accurate up to date inventory of technology assets. Aid in testing, evaluating, and reviewing technology solutions for Chileda Perform other duties assigned by supervisor and department heads. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Job Duties of this position. The IT Computer Technician will be frequently typing, and using a mouse while operating a computer sitting at a desk. There is some walking, climbing of stairs, and carrying of equipment weighing less than 50lbs required for the position. The IT Computer Technician must have the ability to hear and speak with others for communication purposes. WORK ENVIRONMENT: Job functions will be completed primarily within an office setting. When needed to assist users the IT Computer Technician will be within other user offices throughout campus including the residential houses. Occasionally, the IT Computer Technician may be asked to work offsite at the Chileda Development & Learning Center, Adult Family Home, and/or Shine building. DISCLAIMER: The statements of this Job Description are intended to describe the general nature of the work being performed and are not assumed to be a complete list of tasks. This Job Description does not establish a contract and are subject to change at Chileda's discretion at any time. Employment at Chileda is at-will. Employment at-will means that Chileda may terminate or change the status or your employment at any time, with or without reason, and with or without notice. Chileda is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.