IT Customer Support Analyst - IT Service Desk
CoxHealth
- Location
- Springfield, MO
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 14
- 5 days ago
Career path
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About the company
CoxHealth
Hospital & health care · 10,001+ employees
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
What you'll do
- Provide technical support to end-users, diagnose and resolve technical issues, and offer guidance and training.
- Document support requests and maintain accurate records of incidents.
What you need
- An associate's degree in Computer Science or Information Technology and one year of IT customer support experience are preferred.
- Requires basic understanding of operating systems and software applications, communication skills, empathy, patience, and problem-solving and documentation abilities.
- Education: an associate degree
Key skills
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Perks
- Medical
- Vision
- Dental
- Retirement with Employer Match
See full description on company page, apply now