IT Field Technician
Pomeroy
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- Location
- Groton, CT
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 18
- 1 day ago
Career path
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About the company
Pomeroy
Information technology and services · 1,001 to 5,000 employees
What you'll do
- Provides on-site client facing support; including installation, servicing, and repairing systems.
- Quality checks operational status of system equipment before deployment
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
What you need
- 1+ years of field support experience
- Hardware/software installation, support and troubleshooting
- Experience with Windows 10
- Experience with MS Office and OS365
- Configuring new PC?s/notebooks via SCCM imaging
- Ticket management experience
- iOS device familiarity
- Lift and carry up to 40lbs
Key skills
Hardware/software installationTroubleshootingWindows 10MS OfficeOS365SCCM imagingTicket managementiOS device familiarity
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Read the full posting here
Responsibilities
Provides on-site client facing support; including installation, servicing, and repairing systems.
Quality checks operational status of system equipment before deployment
Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Basic Qualifications
1+ years of field support experience
Hardware/software installation, support and troubleshooting
Experience with Windows 10
Experience with MS Office and OS365
Configuring new PC?s/notebooks via SCCM imaging
Ticket management experience
iOS device familiarity
Lift and carry up to 40lbs
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