IT Help Desk Specialist - #4988
GRAIL
With an account: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Durham, NC
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 2
- 2 days ago
Build resumeBuild cover letterGenerate interview prepBuild resumeBuild cover letterGenerate interview prep
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
GRAIL
Biotechnology · 1,001 to 5,000 employees
What you'll do
- Troubleshoot hardware, software, identity, networking, and collaboration technology issues
- Support employees across the organization
- Contribute to documentation
- Contribute to process improvements
- Contribute to technology deployments
What you need
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. 2+ years of experience providing IT Help Desk, Desktop Support, or End User Support in a business environment. Experience supporting macOS or Windows operating systems and common business applications. Experience supporting Google Workspace, Microsoft 365, or similar enterprise productivity platforms. Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and Wi-Fi. Strong troubleshooting, communication, and customer service skills. Ability to prioritize multiple support requests while delivering a high level of customer service.
- Experience supporting macOS in a primarily Apple environment. Experience with Jamf or other endpoint management solutions. Experience with Okta or other identity and access management platforms. Experience supporting Slack, Zoom, Zoom Rooms, and conference room technology. Experience using IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or Zendesk. Experience working in a regulated environment such as healthcare, biotechnology, or life sciences. CompTIA A+, Apple Device Support, ITIL Foundation, or other relevant certifications.
Key skills
technical supporthardwaresoftwareidentitynetworkingcollaboration technologydocumentationprocess improvements
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
GRAIL is seeking an IT Help Desk Support Specialist to deliver exceptional technical support that enables our employees to do their best work every day. As a member of the IT End User Services team, you'll support a Mac-first environment while helping maintain the reliable, secure technology that powers our mission to detect cancer early.
In this role, you'll troubleshoot a wide range of hardware, software, identity, networking, and collaboration technology issues while supporting employees across the organization. You'll also help improve IT operations by contributing to documentation, process improvements, technology deployments, and a high-quality employee support experience.
This is an onsite role based in Durham NC at our state of the art lab. Occasional evening, weekend, or on-call support may be required to support system maintenance, technology deployments, or business-critical incidents. GRAIL currently runs three shifts, 24x7 coverage. On call will rotate.