IT Help Desk Support Specialist
MedCare Pediatric Group
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- Location
- Stafford, TX
- Work style
- On-site
- Posted
- Oct 20
- 2 days ago
Career path
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About the company
MedCare Pediatric Group
Hospital & health care · 201 to 500 employees
What you'll do
- Provide onsite technical support
- Serve as the first point of contact for IT support
- Manage user access and equipment
- Support employee onboarding/offboarding
- Assist with computers, Microsoft 365, networking, and physical security systems
- Maintain reliable technology operations
What you need
- 2+ years of IT Help Desk, Desktop Support, or Technical Support experience.
- Strong troubleshooting skills with Windows computers and business applications.
- Experience with Microsoft 365, user accounts, and basic networking.
- Strong customer service and communication skills.
- Ability to prioritize and manage multiple support requests.
- Associate degree in Information Technology or related field.
- Healthcare IT experience.
- Experience with EMR systems, endpoint management, or physical security technology.
- Familiarity with HIPAA and healthcare technology security practices.
Key skills
TroubleshootingMicrosoft 365NetworkingCustomer-focused
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Read the full posting here
MedCare Pediatric is seeking an IT Help Desk Support Specialist to provide onsite technical support, maintain reliable technology operations, and deliver an excellent employee technology experience.
This role serves as the first point of contact for IT support, manages user access and equipment, supports employee onboarding/offboarding, and assists with technology systems including computers, Microsoft 365, networking, and physical security systems.
The ideal candidate is a hands-on, customer-focused IT professional who enjoys troubleshooting, improving processes, and helping employees work efficiently.