IT Helpdesk Support
CoDev
With an account: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Fargo, United States
- Work style
- Remote OK
- Posted
- Nov 5
- Today
Build resumeBuild cover letterGenerate interview prepBuild resumeBuild cover letterGenerate interview prep
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
CoDev
Outsourcing/offshoring · 501 to 1,000 employees
What you'll do
- Perform pre-sales engineering and provisioning tasks
- Work directly with client IT teams via email and phone to troubleshoot equipment
- Work with Tier1 suppliers to open and resolve tickets and perform testing
- Assist clients with remote troubleshooting of their SIP-based PBXs
- Troubleshoot specific VoIP issues, including front-line support
- Pro-actively suggest and implement system and process improvements
- Assist with new installs together with the Sales Engineer overseeing the project
- Technical writing to assist with blog posts and social media
What you need
- Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the job
- Understanding of QoS, Linux based packet trace tools, SIP signaling debug, or desire to learn the skill during on-the-job training
- Firewall experience or previous networking employment is a plus
- Excellent written/verbal communication
Key skills
TroubleshootingLinuxTechnical SupportAsteriskFreeswitchQoSSIP signaling debugFirewall experienceExcellent written/verbal communication
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
IT Helpdesk Support
ID
2026-3496
Office Location : Location
PH--Negros Occidental
Job Locations
PH-Bacolod-Negros Occidental | PH-Cebu-Cebu City | PH-Davao del Sur-Davao City | PH-Metro Manila-Makati
Shift Schedule
6 am - 3 pm PHT, 4 pm - 1 am PHT, 9 pm - 6 am PHT
Work Set Up
Remote
Overview
We are currently looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.
skills
Responsibilities
Perform pre-sales engineering and provisioning tasks
Work closely with network operations and network monitoring teams Work directly with client IT teams via email and phone to troubleshoot equipment
Work with Tier1 suppliers to open and resolve tickets and perform testing
Pro-actively suggest and implement system and process improvements
Assist clients with remote troubleshooting of their SIP-based PBXs’ Go down to any level, including front line, to troubleshoot specific VoIP issues
No roles, no escalations.
Sometimes you support as front-line CSR. At other times you will be assisting the new install, together with the Sales Engineer overseeing the project.
All support are being done via phone and email only, from the Fargo office.
Technical writing to assist with blog posts and social media
Must be able to work flexible hours on occasion.
Qualifications
Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the job
Understanding of QoS, Linux based packet trace tools, SIP signaling debug, or desire to learn the skill during on-the-job training
Firewall experience or previous networking employment is a plus
Excellent written/verbal communication
Required Skills
Troubleshooting, Linux, Technical Support
Years of Experience Needed
1
Options
Apply
Apply
Submit a Referral
Refer
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Application FAQs
Software Powered by ICIMS
www.icims.com