IT Intern

IT Intern Position Summary: The Temporary Part-Time IT Intern provides entry-level technical support to staff and helps the IT team keep systems, devices, and software running smoothly. This position offers hands-on experience in help desk operations, hardware and software support, and basic IT administration. The Intern works closely with the Greater Health Now (GHN) IT team and builds practical skills in a healthcare or community-based setting. Reporting Structure: Reports to: IT Manager Dotted-line reports to: N/A Direct reports: N/A Exemption Status: Non-exempt Job Level: Intern Essential Job Functions Help Desk & User Support Respond to staff requests for technical assistance by phone, email, or ticketing system. Troubleshoot basic hardware, software, printer, and network connectivity issues. Escalate complex issues to IT team members with clear, accurate documentation. Provide friendly, patient support to users with varying levels of technical skill Equipment & Systems Support Assist with setting up, imaging, and deploying computers, phones, and peripherals. Help maintain an accurate inventory of IT equipment and software licenses. Support new-hire and offboarding account setup under supervision. Assist with routine updates, patching, and system maintenance. Documentation & Reporting Log tickets and track resolution status in the ticketing system. Create and update simple how-to guides and knowledge base articles. Assist with data collection and reporting for IT projects and metrics. Learning & Team Support Participate in team meetings, trainings, and IT projects. Follow organizational policies on data privacy, security, and confidentiality, including HIPAA. Demonstration of Team Values TRUST – Firm belief in the reliability, truth, ability or strength of someone or something. Connection to Integrity, Transparency. COLLABORATION – Work jointly in a safe, friendly, and fun atmosphere. Connection to Communication, Teamwork, Relationships. INNOVATION – Take risks and create new solutions. Connection to Continuous Improvement, Agility. QUALITY – Provide excellence in services, processes and outcomes. Connection to Continuous Improvement, Initiative. ACCOUNTABILITY – Willingness to accept responsibility for actions. Connection to Commitment, Attitude, Respect. LEADERSHIP – Proving motivation to act towards achieving a common goal. Connection to Initiative, Servant Leadership. Qualifications and Requirements Education: Currently enrolled in, or previously completed, a program in Information Technology, Computer Science, or a related field. Experience: No professional experience required. Coursework, personal projects, or prior customer service experience is a plus. Knowledge, Skills and Abilities: Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts. Strong communication and customer service skills. Ability to learn quickly, follow instructions, and work both independently and as part of a team. Strong attention to detail and willingness to ask questions. Preferred Skills Familiarity with ticketing systems, Microsoft 365, or Active Directory. CompTIA A+ or similar coursework or certification. Bilingual or multilingual abilities are desirable. Licensure/Certification: None required. Work environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential physical demands include frequent walking, standing, sitting for extended periods of time, writing/typing to fill out the required paperwork, speech, hearing, and vision is required for communication with co-workers, patients, and outside agencies. Work is predominantly inside and generally providing protection from weather conditions, but not necessarily from temperature changes. Disclaimer This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, nor by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type. Employment is "at-will" and may be terminated at any time by the employee or employer with or without cause or notice. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by ORGANIZATION NAME that the information derived from the Background Verification does not disqualify the individual. In addition, a Motor Vehicle Record (MVR) Check may be required.