IT Junior Systems Administrator

Cooper-Booth Wholesale Company (CBW) has been in the wholesale distribution business since 1865 when Booth Tobacco Company was incorporated in Lancaster, Pennsylvania. The company continued to grow with the acquisition of Cooper Tobacco and a number of other distributors over the years.rnFamily owned and operated for three generations, our longevity has been made possible by providing our customers with the best service and value available. Today, CBW is a full-line, full-service wholesale distributor serving retailers in the Mid-Atlantic region, and is recognized as one of the Top 10 leading convenience store wholesalers in the country. rn Learn more about our company at www.cooperbooth.com. rnSystem Administrator Job Overview:rnThe IT Junior Systems Administrator is responsible for the effective administration of infrastructure, network and desktop support tasks within Information Technology. This position will provide support for the implementation, troubleshooting and maintenance of IT systems including client/server/storage/network devices, and mobile devices. Activities will include the logging/processing/monitoring of equipment repairs; maintaining accurate records of hardware/software licenses; setup/configuration/troubleshooting of equipment and providing level one/level two helpdesk support. rnRoles and Responsibilities:rnrnAdminister the process for warehouse hand-held equipment repair and printer repair. Maintain up-to-date and accurate records on the status of equipment out for repair. Contact the appropriate vendors for printer repair(s) and maintain up-to-date and accurate records/status on those repairs. Provide communication to the customer (internal) on status.rnProvide level one/level two support for the IT Helpdesk. Provide a professional and cooperative response to customers. (internal) Perform basic troubleshooting and problem resolution. rnPerform email administration including configuration of new accounts, password resets and troubleshooting user login, profile and permission issues.rnMaintain an accurate and up-to-date record of hardware and software licensing, assets and contracts. Ensure that proactive notice is provided to expiring agreements. 5. Perform basic virtualization administration. (reboot of VM\'s, resource allocation, etc.)rnProvide technical support to end users including the set-up, installation and troubleshooting of new computer hardware and software. (PC\'s, mobile devices, printers, phones, etc.)rnPerform the installation, configuration and basic troubleshooting of infrastructure and network components. (switches, firewalls, storage equipment, etc.)rnMaintain/support Active Directory, Group Policies, DNS and DHCP.rnParticipate in IT team meetings as required. Adhere to documented processes and procedures. Achieve goals/objectives as assigned.rnServe as back-up to the Systems Administrator.rnOn-call responsibilities rnrnKNOWLEDGE/SKILLS: rnrnOne year of experience in the administration and support of Microsoft Windows platforms including Windows servers and operating systems (server/desktop) required. Experience with SQL Server administration a plus.rnTwo -year technical degree desired with a focus in computer science or engineering or three or more years of professional experience serving in a systems administration role.rnOffice365 experience a plus.rnPC and mobile device configuration and troubleshooting skills/experience required.rnExperience in the administration of Active Directory group policies, DNS and DHCP.rnBasic virtualization administration skills/experience. (VMWare)rnAttention to detail and accuracy in record keeping is imperative.rnExperience within a manufacturing or logistics environment a plus. rnrnCOMMUNICATIONS/INTERPERSONAL CONTACTS:rnrnInterpret and/or discuss information with others with clarity, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices. 2. Adept at recognizing and executing escalation procedures for critical issues rnPartners with IT peers to collaborate on innovation and problem solving. rnAbility to adapt to change. Willingness and eagerness to learn new skills.rnrnWORKING CONDITIONS/PHYSICAL EFFORT: rnrnOffice environment with occasional work in a warehouse environment. Physical effort may be required for component installation/repairs.rnrnBenefits:rnrnComplete medical, dental, vision, life, disability, and accident insurances starting the first of the month following 60-days of employment. rn401(k) after 6 months with 2% employer match.rnPaid Time Off (PTO); starting at 80 hours your first year.rnPaid HolidaysrnEmployee Assistance Program (EAP) and other mental health benefits are available on day one!rnAbility to purchase products from the warehouse at wholesale price.