IT Network Technician I

Throughout the recruitment process, candidates will have opportunities to learn about the Boerne Way and how our values shape the culture of our organization. We encourage applicants who are passionate about public service and committed to living these values to join our team. Together, we can make a meaningful and lasting impact on the City of Boerne and the community we are proud to serve. Job Title: Network Technician I Department: Technology Department Location: City of Boerne, Texas Salary Range: $31.37 - $39.22 Hourly DOQ The Boerne Way At the City of Boerne, we are more than an organization—we are a team committed to serving our community with purpose, professionalism, and excellence. We seek individuals who not only possess the knowledge, skills and abilities to perform the job, but who also embody the values that define the Boerne Way. Our culture is built on five core values: Service – We are dedicated to serving our community and one another with professionalism, responsiveness, and accountability. Excellence – We strive for the highest standards in everything we do through continuous improvement, innovation, and quality service. Integrity – We act with honest, ethics, transparency, and accountability, earning the trust of our community and coworkers. Respect – We foster an inclusive workplace where everyone is treated with dignity, fairness, and appreciation. Collaboration – We work together across departments and with our community to achieve shared goals and deliver exceptional public service. Job Description: Installs, maintains, monitors, and troubleshoots the City’s network infrastructure, including switches, routers, firewalls, wireless access points, and cabling, at City Hall and all outside City facilities. Provides technical support to City staff for network connectivity, hardware, and software issues, and assists the Network Administrator with network projects, upgrades, and documentation. The work involves performing a variety of technical tasks, and occasionally requires independent judgment, discretion, and due diligence in the performance of job duties and responsibilities, as well as sound interpretation of local, state, and federal policies and regulations. Key Responsibilities: Installs, configures, and maintains network equipment, including switches, routers, firewalls, wireless access points, and related hardware, at City Hall and all outside City facilities. Monitors network performance and availability using network monitoring tools; identifies, troubleshoots, and resolves connectivity, performance, and outage issues on the City’s Local Area Networks (LANs), Wide Area Networks (WANs), and wireless networks. Installs, terminates, tests, and labels copper and fiber optic cabling; keeps network closets, racks, and patch panels orderly and documented. Maintains accurate network documentation, including network diagrams, IP address assignments, VLANs, device configurations, and network equipment inventory. Assists the Network Administrator with network upgrades and expansions, firmware and software updates, configuration backups, and new facility and site projects. Supports network-connected systems such as VoIP telephones, security cameras, door access controls, and other connected devices in coordination with City departments and vendors. Provides help desk support to City staff for network connectivity, hardware, and software problems; uses diagnostic tools and perceptive questioning to find the source of a problem, and helps users with the proper use of equipment and software. Follows the City’s network security standards and procedures; works with the IT Security Analyst to apply patches, support access controls, and respond to security issues. Coordinates with internet service providers, vendors, and contractors on circuit issues, installations, and repairs. Follow appropriate safety and security precautions to safeguard all City assets. Assist the Network Administrator, IT Security Analyst, Assistant Information Technology Director, and Information Technology Director as assigned. Will require after-hours work/weekends when necessary. Will be required to be on-call following the probationary period. May serve as essential emergency personnel when required. Regular and prompt attendance is an essential function of the position. Performs such other related duties as may be assigned. Qualifications: Education: Associate degree or technical school degree in Computer Science, Information Systems, Network Technology, or a related field, or an equivalent combination of progressively responsible experience of at least 2 years in information technology. Networking experience preferred. High school graduate, or its equivalent, such as a GED. Knowledge of: networking fundamentals, including TCP/IP, subnetting, DNS, DHCP, VLANs, routing, and switching; wired and wireless network technologies; structured cabling standards for copper and fiber; network monitoring and troubleshooting tools; computer hardware, operating systems, and peripherals; and basic network security practices. Good oral and written communication skills, and the ability to understand and carry out oral and written instructions. Knowledge of technological terminology typically encountered in an information services environment. Skill/Ability to: ability to install, configure, and troubleshoot network equipment and cabling; ability to diagnose connectivity problems methodically and restore service quickly; ability to read, create, and maintain network diagrams and technical documentation. Ability to serve other City departments in a diplomatic and professional manner, exercising good emotional control; must have good interpersonal skills. Ability to work with detailed information for sustained periods of time. Ability to simultaneously perform a variety of technical functions and maintain a quality work product. Ability to work independently in the absence of supervision. Ability to work on multiple projects. Safety/Physical Requirements: work generally performed in a climate and temperature-controlled building, with periodic work in network closets, ceilings, and outdoor locations when installing or repairing equipment and cabling; sit, walk, kneel, bend at both the waist and knee, climb ladders, reach with the arms over the head, and hear, both on the telephone and in person, using regular conversational tones; vision requires the ability to focus and read printouts, computer screens, and other written material, and to distinguish cable colors. Duties may require lifting up to 70 pounds and the use of hands and fingers to perform essential functions of the job, i.e., typing, data entry, terminating cables, and operating tools and test equipment. Certifications & Licenses Required: Appropriate Texas Driver’s license. CompTIA Network+ Certification and CompTIA A+ Certification required. Cisco Certified Support Technician (CCST) and Cisco Certified Technician (CCT) preferred. Application Process: Submit resume, cover letter, and application form. Initial phone/video screening interview. In-person interview with hiring manager and staff. Skills assessment (if applicable). Final interview and reference check. Job offer to selected candidate. Special Benefits & Perks: Medical, Dental, & Vision – 100% Paid by the city for the employee, option to add dependents. (City pays 46.2% for dependents, medical only.) Short-Term and Long -Term Disability Vacation/ Sick paid days off Holidays Paid Retirement plan - 14% City Contribution Workers Compensation Insurance & 100% salary indemnity Application Timeline: The hiring process generally takes 2 to 4 weeks from application submission to offer. Join our team and help foster a community of learning and engagement in Boerne! City of Boerne is an equal-opportunity employer.