IT Operations Engineer

About the company

WTW

Financial services · 10,001+ employees

What you'll do

• Monitor infrastructure and services and respond to operational alerts and requests.
• Investigate incidents using established runbooks, dashboards, logs, and diagnostic procedures.
• Perform approved remediation such as restarting services, validating configurations, checking capacity, or executing documented recovery procedures.
• Gather relevant diagnostics and escalate complex application, platform, network, database, or security issues to the appropriate domain team.
• Support day-to-day Azure, Windows, Linux, virtual machine, storage, SFTP, certificate, secret, and backup operations.
• Leverage Automation or AI such as Terraform/Ansible/Power Automate etc to automate tasks.
• Fulfill and troubleshoot access requests using Microsoft Entra ID, Azure RBAC, PIM, groups, and related access processes.
• Use existing Terraform modules and approved workflows to perform infrastructure changes.
• Write and maintain scripts that automate repetitive operational tasks and reduce manual effort.
• Support monitoring, patching, vulnerability remediation, backup/restore validation, and operational compliance activities.
• Maintain accurate tickets, runbooks, troubleshooting procedures, and operational documentation.
• Collaborate with DevOps and other domain teams to resolve issues and improve operational processes.
• Identify recurring operational work that can be simplified, standardized, or automated.

What you need

• 3+ years of experience in IT operations, cloud operations, systems administration, infrastructure support, or a related technical role.
• Hands-on experience supporting Microsoft Azure environments.
• Working knowledge of Windows and Linux administration.
• Experience troubleshooting operational issues using monitoring tools, logs, runbooks, and documented procedures.
• Working knowledge of Microsoft Entra ID , Azure RBAC, Active Directory, groups, and access-management concepts.
• Practical experience using Terraform , Git, and existing Infrastructure-as-Code workflows.
• Ability to write or maintain operational scripts using PowerShell, Python, or Bash .
• Understanding of networking fundamentals including DNS, firewalls/NSGs, load balancing, and VPN/private connectivity.
• Familiarity with monitoring, certificates/secrets, backup/restore, vulnerability remediation, and incident/change-management processes.
• Strong documentation, communication, and escalation skills.
• Experience with tools such as Azure Monitor, AWS, Application Insights, Key Vault, HashiCorp Vault, Checkmk, Sumo Logic, Azure DevOps, GitHub Actions, VMware, NetApp, SFTP platforms, Jira, or ServiceNow is helpful but not required .

Key skills

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