IT Operations Support Analyst

Job Code 496 Department Name IT Development Reports To Manager, Business Analysts FLSA Status Exempt Union Code N/A Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the supervision of the Manager, Business Analysts, the IT Operations Support Analyst is responsible for scheduling and monitoring system jobs, performing system updates and configurations, as well as escalating and documenting issues. This position requires strong attention to detail. Essential Duties and Responsibilities: Schedules and monitors system batches daily, including weekends Follows established timeframes, proactively engages stakeholders to determine and publish the monthly batch calendar, and adjusts schedules due to ad hoc requests in both Production and Non-Production environments Updates system factor tables Updates security access Supports operations of the applications Triggers and monitors file transmissions Ensures timely reporting of all production processing problems related to supported applications Accurately analyzes and documents instances of application failures Supports applications on-site and remotely as needed, including on weekends and off hours Maintains support documentation and procedure manuals Tests the applications and documents test cases, test results, including defect descriptions Establishes, develops and maintains positive effective working relationships with internal stakeholders and vendors Performs other tasks as assigned by management/supervisory staff Qualifications (Competencies): The requirements listed below are representative of the knowledge, skill, and/or ability required. At least 2 years of work experience with batch scheduling and calendar planning Strong attention to detail; a high degree of accuracy is required Experience with user security administration, setting up and terminating users, creating and applying security roles, custom security access, and familiarity with security concepts Problem solving skills Effective written and oral communication skills Very good organizational skills Ability to learn and adapt to change Ability to work in a team oriented environment Education: Bachelor’s degree or higher from accredited college in Computer Science, Business or a related field preferred. Will consider equivalent experience. Language Skills: Speak, read, write and understand English. Reasoning Ability: High Shift This position requires regular weekend work, including Saturdays, Sundays, and holidays based on operational needs and established scheduling requirements. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling 1/2 to 2/3 of the time: Sitting, Reaching with Hands & Arms Over 2/3 of the time: Talking or Hearing 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.