IT Service Desk Analyst I
Moffitt Cancer Center
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- Location
- Tampa, FL
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 28
- 2 days ago
Career path
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About the company
Moffitt Cancer Center
Hospital & health care · 5,001 to 10,000 employees
What you'll do
- Provide Tier 1 technical phone support and customer service
- Troubleshoot hardware and software
- Install, repair, relocate, maintain and support hardware and software
- Assist with PC builds
- Review software needs
- Process other Information Technology service requests
What you need
- High School Diploma/GED
- Excellent customer service skills
- Bachelor's Degree (preferred)
- Experience with healthcare applications (preferred)
- Familiarity with industry best practices (preferred)
- MCSEA+ Certification (preferred)
Key skills
Excellent customer service skillsExperience with healthcare applicationsMCSEA+ Certification
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Read the full posting here
Summary: The IT Service Desk Analyst I provides Tier 1 technical phone support and customer service for all Moffitt end users and affliated parties, to include but not limited to, internal Moffitt administrative, clinical and research employees, and external parties accessing the Moffitt Patient Portal.This position requires technical competency related to supporting multiple enterprise operating systems, hardware platforms and software. The duties of the IT Service Desk Analyst I may extend beyond routine troubleshooting to include hardware/software installation, repair, relocation, maintenance and support. The IT Service Desk Analyst I also assists, as necessary, with pc builds, reviewing software needs and processing other Information Technology ("I.T.") service requests. Job Title: IT Service Desk Analyst I. Minimum Education Level: High School Diploma/GED. Minimum Field of Study: Minimum Education Notes: Preferred Education Level: Bachelor's Degree. Preferred Field of Study: Preferred Education Notes: Licensure Certification Needed: No. Minimum Licensure: Minimum Licensure (Other): Training Required: Excellent customer service skills. Understanding of hardware and architecture. Preferred: Experience with healthcare applications. Familiarity with industry best practices. Preferred Licensure: Other (If other, please enter details in section to the right). Preferred Licensure (Other): MCSEA+ Certification.