IT Services Co-Op

About the company

BXP

Real estate · 501 to 1,000 employees

What you'll do

• Respond to requests for assistance in person or via remote support tools. Document and escalate problems and requests as appropriate.
• Diagnose hardware problems. Perform and/or coordinate the repair of hardware.
• Install new laptops, desktops, printers, personal device assistants and other peripherals. Maintain and enforce hardware policies and standards.
• Support the use of operating systems and software applications including, but not limited to, Windows 11, Office 2010, VMWare Horizon View, and Adobe applications.
• Validate and update the configuration of computers, copiers, printers, and phones.
• Conduct one-on-one instruction on the use of hardware and software.
• Support Active Directory including, but not limited to, documentation, and troubleshooting.
• Work on project tasks related to updates, upgrades, and installations.
• Support the provisioning and rollout of new mobile devices.
• Conduct one-on-one instruction.
• Create and maintain documentation.
• Conduct research on new technologies and products.
• Every Intern is assigned an impactful project(s).
• Establish new and innovative approaches to managing tickets on the ServiceNow platform.
• Approximately 30% of time is associated with project work.
• The scope of project(s) changes, but the impact will enhance the IS Department at BXP.
• Currently performing coursework in Computer Sciences or a related field.
• Possess a service orientation and attitude in working with others.
• Be detail-oriented and methodical in solving problems and managing multiple projects.
• Possess an aptitude toward learning technical concepts. Be results-oriented and a quick learner in supporting new products and technologies.
• Strong knowledge of relational databases and accounting practices.
• Possess a working knowledge of Windows 7 and Office 2010 and at least one software package in each of the following categories: word processor and spreadsheet.
• Involves work of a general office nature usually performed sitting such as operation of a computer.
• Involves work of a general office nature usually performed standing such as operation of a fax and printer.
• Involves movement between departments to facilitate work.
• Involves lifting to install and/or relocate computers and monitors. Must be able to lift 30 lbs.
• This position regularly interacts in both verbal and written form with employees.
• This position reports to the Manager, IT Services who provides supervision, guidance and evaluates work performance on a periodic basis.

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