IT Specialist (Level 1)

Optima Medical

Boulder City, NVOn-siteFull time

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Location: Boulder City, NV
Work style: On-site
Job type: Full time
Posted: Nov 9; 1 day ago

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About the company

Optima Medical

Hospitals and Health Care · 501 to 1,000 employees

Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard.

Optima Medical on LinkedIn

What you'll do

The IT Specialist will provide frontline technical support to clinic staff, ensuring the reliable operation of hardware, software, and network systems.
Responsibilities include troubleshooting IT issues, managing device onboarding/offboarding, and traveling to clinic locations for on-site support.

What you need

Candidates must have a high school diploma or GED and at least one year of related experience in IT support.
Proficiency in PC hardware and software troubleshooting, along with strong communication skills, is required.
Education: a high school diploma

Key skills

Technical supportHardware troubleshootingSoftware troubleshootingNetwork systemsOnboardingOffboardingDevice preparationTicketing systemPC hardwarePeripheralsCommunication skillsTime managementNetworking conceptsHIPAA compliance

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Perks

Medical
Vision
Dental
401k
Paid holidays

See full description on company page, apply now

Read the full posting here

About Optima Medical: Optima Medical is an Arizona-based medical group consisting of 34 locations and 150+ medical providers, who care for more than 200,000 patients. Our mission is to improve the quality of life throughout Arizona and Nevada by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. Optima is currently seeking a Level 1 IT Support Specialist to join our team. This individual will be responsible for providing frontline technical support to staff across our clinic locations, ensuring reliable day-to-day operation of hardware, software, and network systems. The Level 1 IT Support Specialist will work closely with end users, clinic administrators, and the IT team to troubleshoot issues, escalate complex problems as needed, and deliver timely resolutions that support operational continuity and staff productivity. Job Responsibilities: Troubleshoot minor IT issues; escalate as necessary. Assist with onboarding/offboarding processes, including device preparation and recovery. Collaborate with Level 2/3 teams for escalated issues or special projects. Install, configure, and maintain computers, workstations, and related equipment. Travel to clinic locations to perform on-site support as needed. Document all issues via a ticketing system. Ability to travel between clinics, if needed. Qualifications: High school diploma or GED; at least 1 year of related experience. Proficient in installing and troubleshooting PC hardware, software, and peripherals. Excellent written and verbal communication skills. Strong attention to detail and time management. Passion for technology and enthusiasm to learn. Preferred: CompTIA, Microsoft, Cisco IT certifications or training. Understanding of basic networking concepts. Experience working in a HIPAA-regulated or healthcare IT environments. Why Join Our Team? Leadership and mentoring Resources to further career Fun work environment (events, holiday parties) Benefits (medical/vision/dental/401k/paid holidays) Supportive and positive work environment