IT Support Intern

Under the guidance of senior team members, you will: • Respond to help desk tickets by phone, email, chat and in person, and document each step in the ticketing system. • Troubleshoot common Windows, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and printer issues for users at headquarters and remote branches. • Prepare, image and deploy laptops and desktops using Windows Autopilot and Intune, and handle returns and retirements. • Complete basic account tasks such as password resets, MFA re-registration and group membership changes, following approved procedures. • Set up and support peripherals, mobile devices, conference room equipment and VoIP phones. • Maintain accurate hardware and software inventory records. • Help with network and cabling tasks such as patching, labeling and checking Meraki access points and switches. • Write or update knowledge base articles and how-to guides for common requests. • Escalate issues you can't resolve to the right engineer with clear notes. • Complete a small project during the internship (for example, an inventory audit, a refreshed onboarding checklist or a self-service guide) and present it to the team at the end. By the end of the internship you will have hands-on experience with: • Enterprise device management with Microsoft Intune and Windows Autopilot • Microsoft 365 and Entra ID (Azure AD) administration basics • Active Directory user and group management • Cloud-managed networking with Cisco Meraki • ITIL-style ticket handling, documentation and escalation • Security practices in a PCI DSS and GDPR environment, including MFA and least-privilege access • Professional communication with non-technical users across many locations Required qualifications • Currently enrolled in, or recently graduated from, a degree or certificate program in Information Technology, Computer Science, Cybersecurity or a related field • Working knowledge of Windows 10/11 and Microsoft Office or Microsoft 365 • Basic understanding of networking concepts (IP addressing, DNS, DHCP, Wi-Fi) • Strong customer service skills and the patience to explain technical issues in plain language • Clear written communication for ticket notes and documentation • Ability to handle confidential information responsibly • Reliable transportation and availability for the full internship period Preferred qualifications • CompTIA A+, Network+ or Security+, or Microsoft Fundamentals certifications (MS-900, MD-102 coursework), earned or in progress • Prior help desk, campus IT or retail tech support experience • Exposure to Active Directory, Intune or another device management tool • Familiarity with a ticketing system such as Jira Service Management • Interest in a career in systems administration, networking or cybersecurity By completing this online application for employment, you certify that the information on this application is true and complete to the best of your knowledge. You understand that any misrepresentation or omission of fact in response to any inquiry made in this application may result in rejection of application or, if hired, dismissal whenever it is discovered. You authorize and release all parties from any liability or damage that may result from seeking, furnishing, or using such information. You understand and agree that, if hired, your employment is for no definite period and may, regardless of the date of payment of compensation, be terminated by Grimco, Inc. at any time, for any or no reason, with or without notice. You understand that no representation to the contrary is valid unless in writing, set a definite term of employment, and signed by the company's CEO. You further understand and agree that any job offer is contingent upon your passing, to the company's satisfaction, a drug and/or alcohol test, criminal background check and other possible screenings. You understand that this application is active for 90 days only, and if you do not hear from the company but still wish to be considered for employment after 90 days, you will need to fill out a new application.