IT Support Specialist

Emergency University

Long Beach, CAOn-siteFull time
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Location
Long Beach, CA
Work style
On-site
Job type
Full time
Posted
Nov 10
Today
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About the company

Emergency University

Strategic Management Services · 11 to 50 employees

Emergency University has evolved into a enthusiastic community of highly trained emergency response professionals, tirelessly dedicated to saving lives, empowering organizations to care for themselves during the critical first minutes of an emergency before the arrival of public agencies.

Our success was built on creating streamlined solutions that prepare your organization to deal with the unexpected. We provide the vital components and technology to ensure successful implementation and positive outcomes should disaster strike!

Our culture values dedication, perseverance, integrity, and respect for each individual. We pride ourselves on bringing these same values into our relationship with each of our clients. Our focus is to create the industry's most dependable, experienced and innovative solution for our customers, and to educate the community about better and more effective ways to save lives. We strive to provide our clients with a one-stop resource for customized, cutting-edge solutions that are proven to save lives.

We have driven the emergency response industry for over 3 decades: - We elevated the standard of care for public emergency medical systems by incorporating the fire department into the emergency medical response. - We redefined emergency care in public venues by integrating security, ushers, EMTs and AEDs, creating an internal emergency response system. - We introduced emergency medical response systems into the workplace by training workplace personnel and providing life-saving emergency equipment for rapid response to injured and ill co-workers. - We transformed cell phones into a critical emergency management tool that automates the execution of your emergency response plan.

Emergency University on LinkedIn

What you'll do

  • The IT Support Specialist will provide technical assistance by troubleshooting hardware and software issues for university infrastructure.
  • They are also responsible for maintaining IT assets, documenting support processes, and assisting with the implementation of new technologies.

What you need

  • Candidates must have strong communication skills and the ability to collaborate effectively with faculty, staff, and students.
  • Familiarity with networking, operating systems, and various software applications is required for this role.

Key skills

Technical supportHardware troubleshootingSoftware troubleshootingHelp deskNetwork maintenanceComputer systemsIT infrastructureAsset managementCommunication skillsCustomer serviceNetworkingOperating systems

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Read the full posting here
We are seeking a dedicated IT Support Specialist to provide technical assistance and support for our university's IT infrastructure. The ideal candidate will be responsible for troubleshooting hardware and software issues, assisting users with technical problems, and maintaining computer systems and networks. Key responsibilities include responding to help desk inquiries, diagnosing and resolving technical issues in a timely manner, and ensuring that all IT equipment is functioning properly. The role also involves documenting support processes, maintaining inventory of IT assets, and assisting in the implementation of new technologies. Strong communication skills and the ability to work collaboratively with faculty, staff, and students are essential. A proactive approach to problem-solving and a commitment to providing excellent customer service are critical for success in this role. Familiarity with networking, operating systems, and various software applications is required.

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