IT Support Specialist
Federal Heath
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- Location
- Jacksonville, TX
- Work style
- On-site
- Posted
- Oct 24
- 1 day ago
Career path
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About the company
Federal Heath
Consumer goods · 501 to 1,000 employees
Federal Heath Sign Company is a national sign manufacturer. We make the electrical signs that you see on national retailers, hotels, convenience stores, gas stations and so much more!
What you'll do
- Provide help desk support by phone, remotely, and hands-on
- Troubleshoot and resolve technical issues
- Install and configure hardware and software
- Assist in maintaining computer systems and network connectivity
- Provide technical assistance to end-users
- Set up new computers, monitors, docking stations, and printers
- Support scanning devices, wireless access points, and connectivity
- Support phone, security camera, door scanning badge, time collection, and ERP systems
What you need
- Minimum 2 years IT support experience
- Good verbal and written communication skills
- Ability to explain technical issues to non-technical employees
- Keyboarding/Typing speed of 60 wpm or higher
- Strong analytical and problem-solving skills
- Ability to lift up to 50 lbs
- College degree or coursework (preferred)
Key skills
IT support experienceverbal and written communicationanalytical and problem-solving skillstroubleshootingtime management
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See full description on company page, apply now
Read the full posting here
Federal Heath Sign Company is a national sign manufacturer. We make the electrical signs that you see on national retailers, hotels, convenience stores, gas stations and so much more!
We are searching for an experienced
IT SUPPORT SPECIALIST
for our
Jacksonville, TX
(near Tyler, TX) location.
Federal Heath is a vibrant company with a talented and motivated IT team. We know that our success is a direct result of our exceptional people!
As our new IT Support Specialist, you will add additional help desk support to all of Federal Heath including phone support, remote support, and hands-on computer and printer configurations.
IT Support Specialists troubleshoot and resolve technical issues, install and configure hardware
and software, assist in maintaining computer systems and network connectivity.
You'll provide technical assistance to support end-users assisting them with problems they encounter.
You'll manage several systems unique to the Jacksonville facility including:
setting-up new computers, monitors, docking stations, and printers
time-collection system in the manufacturing plant which requires additional support for related hand-held scanning devices, wireless access points and connectivity
phone system, security camera system, door scanning badge system, and time collection systems
Upcoming VoIP phone system will require physical device setups and configurations
ERP system support.
EXPERIENCE/SKILLS REQUIRED:
Good verbal and written communication skills
Ability to explain technical issues to non-technical employees
Self-motivated
Task oriented
Keyboarding/Typing speed of 60 wpm or higher
Strong analytical and problem-solving skills
College degree or coursework desired but not required.
Soft skills of empathy, adaptability, confidentiality, problem-solving/troubleshooting, and time management.
Min 2 years IT support experience
PHYSICAL REQUIREMENTS:
Ability to lift up to 50 lbs
LOCATION
This is a M-F job on location in Jacksonville, TX. This is NOT a remote role.