IT Support Specialist I
Ware Malcomb
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- Pay
- $24 to $28
- an hour
- Location
- Newark, NJ
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 16
- 3 days ago
Career path
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About the company
Ware Malcomb
Design · 501 to 1,000 employees
What you'll do
- Respond to IT support calls and troubleshoot or triage tickets from team members.
- Configure, maintain, and support end user laptops, workstations, and relevant office and production software.
What you need
- Bachelor’s degree or equivalent combination of technical training/work experience.
- Relevant IT coursework and/or equivalent of (2) years of IT support experience.
- Analytical, critical and deductive reasoning required to troubleshoot user issues.
- Effective communication of technical information to a less technical audience
- Clear, concise, professional and thorough oral and written communication skills.
- Ability to multitask, follow processes and procedures and take direction positively.
- Ability to speak, understand and write in Spanish is a plus.
- Participate in after-hours work, and travel to various work sites, as needed.
- Able to safely lift or carry equipment weighing up to 25 lbs. and reach for overhead items.
Key skills
Troubleshootingtriaging ticketsconfiguresmaintainssupports
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See full description on company page, apply now
Read the full posting here
The IT Support Specialist I is in the front lines of our helpdesk, responsible for supporting our end users in the local office and offices in the assigned region(s). This entry-level role has the primary responsibility of responding to IT support calls, troubleshooting and/or triaging tickets from team members in the region. The IT Support Specialist configures, maintains, and supports end user laptops and workstations, along with relevant office and production software.
This is an onsite role. Work hours are 8:00 AM – 5:00 PM, local time; after-hours work as-needed to complete open tasks.