IT Support Specialist - Miami, FL

About Us: DeSimone is a leading global structural engineering firm known for delivering innovative, high-performance design solutions across the built environment. Our team of engineers, designers, and technical experts collaborates on a diverse portfolio—from iconic high-rise buildings to complex, large-scale structures—shaping skylines and communities around the world. With offices across the U.S. and internationally, we partner closely with clients to bring bold ideas to life with precision, creativity, and technical excellence. Why DeSimone? At DeSimone Consulting Engineering, you’ll work alongside some of the world’s most brilliant engineering minds on projects that redefine skylines and push the boundaries of design and innovation. From iconic skyscrapers to cutting-edge structures, our global portfolio reflects a commitment to excellence and creativity. We are a team that values growth, collaboration, and real impact—you won’t just be part of the work, you’ll help shape it. With strong mentorship, hands-on experience, and opportunities to advance, you’ll build a career as impressive as the projects you’re working on. We offer a flexible, collaborative work environment along with a comprehensive benefits package—including medical, dental, vision, disability, life insurance, and 401K —designed to support your well-being and long-term success. At DeSimone, your contributions matter. You’ll be trusted with meaningful work, empowered to grow, and supported every step of the way. Ready to build what’s next? Join us. Position Summary: The IT Support Specialist provides hands-on technical support to engineers and staff across DeSimone's global offices, keeping the tools of a busy structural engineering practice — workstations, mobile devices, and engineering software — running reliably. The role resolves day-to-day hardware and software issues, supports both on-site and remote teammates, and partners with the broader IT team on onboarding, knowledge sharing, and continuous improvement. The ideal candidate combines strong troubleshooting skills with a customer-service mindset and clear communication and is comfortable supporting users at every level of technical fluency. Roles and Responsibilities: Provide helpdesk support on-site and remotely across global locations. Prioritize incidents and service requests according to defined processes to meet specified SLAs. Provide technical support to teammates by researching and responding to questions, troubleshooting problems, and maintaining workstations. Serve as the first point of contact to teammates seeking technical assistance over the phone, email, Teams, or the IT Ticket platform. Keep accurate notes of issues and troubleshooting steps taken within the IT Ticket platform. Assist with maintaining IT and end-user knowledge base articles. Escalate unresolved issues to the next tier of IT support staff. Pass on any feedback or suggestions from teammates to the appropriate internal team. Configure, maintain, and troubleshoot laptops, printers, mobile devices, and other computer equipment. Maintain user accounts and permissions in Entra, Office 365, and other enterprise systems. Work closely with other IT team members to ensure a cohesive and efficient IT support service. Assist with onboarding new employees, ensuring they have the necessary IT resources and training. Qualifications (Minimum and Desired): A relevant degree or diploma in Information Technology, Computer Science, or a related field. Exceptional customer service skills, including the ability to empathize with end-users, actively listen to their concerns, and provide clear and effective solutions to technical issues. 1–3 years of IT support experience, with hands-on exposure to Windows and macOS operating systems, Microsoft Office 365, Active Directory, and common IT support tools. Experience supporting common engineering applications (Autodesk Revit, AutoCAD, Tekla) - Desired Strong troubleshooting and problem-solving abilities. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team, managing time and priorities effectively. A proactive approach to continuous learning and improvement. Relevant certifications such as ITIL Foundation are desired At DeSimone Consulting Engineering, we’re committed to transparency—especially when it comes to compensation. The salary range listed reflects what we believe, in good faith, is a fair and competitive range for this role based on the market and location. This is a hourly, non-exempt position with an anticipated base hourly rate of $31.25–$38.46, depending on experience and qualifications. Most candidates are typically hired near the midpoint of the range, ensuring a balanced and equitable approach across our team. That said, we recognize exceptional talent. In cases where a candidate brings significantly more experience or specialized expertise than required, we may consider an offer toward the higher end of the range. We’re excited you’re considering DeSimone and look forward to learning more about you. DeSimone is proud to be an Equal Employment Opportunity employer. We consider all applicants for employment without regard to age, race, color, religion (including beliefs, practices, or absence thereof), sex (including pregnancy, childbirth, or related conditions), gender identity or expression, sexual orientation, national origin, ancestry, marital status, disability (mental or physical), genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law. Recruitment Fraud Notice: Scammers may attempt to impersonate DeSimone Consulting Engineering or represent opportunities on our behalf. All official communication will come directly from our team using company email domains. DeSimone is not working with external recruiting agencies. If you are contacted by a third party claiming to represent us, please reach out directly to Tess Garbarino, Head of Talent at DeSimone, to verify the legitimacy of the message. Notice to Third-Party Agencies: Consistent with our recruitment practices, DeSimone Consulting Engineering does not accept unsolicited resumes from recruiters, staffing agencies, or search firms. We are not engaging external agencies for hiring at this time. Any unsolicited resumes or candidate submissions—whether sent directly to our employees, hiring managers, or through any other channel—will be considered the property of DeSimone. We reserve the right to pursue those candidates independently, without obligation to pay fees or compensation.