IT Support Specialist

About Paragon Behavioral Health Connections Paragon Behavioral Health Connections is a comprehensive behavioral health organization on amission to positively impact individuals and families through compassionate, and client-centeredcare. Our mission is to deliver personalized care that uplifts our clients and builds supportiveconnections in communities. Through community based or in-home services, and digitalsolutions as needed, we meet clients where they are, both physically and emotionally, to providethe right support at the right time. Serving communities across Colorado, we deliver equitableand creative “one-stop” behavioral health services, providing in-home mental health andsubstance use treatment, crisis stabilization, early childhood support, intensive outpatientprograms, assertive community treatment, medication management, wrap around support andmore. We believe care should meet people where they are, both physically and emotionally. Ourapproach is rooted in understanding, respect, innovation, and community collaboration.Our vision is to empower individuals and families with complex needs, helping them overcomechallenges, build essential skills, and access the resources necessary to achieve long-termwell-being. We offer a wide range of services, including step-down care from inpatienthospitalization for youth and adults, comprehensive support for children and families, andspecialized treatment for adults facing depression, trauma, substance use, and other mentalhealth needs.Our programming includes intensive care management supports for families and adults, CrisisStabilization programming, Assertive Community Treatment (ACT) for individuals diagnosedwith serious mental illness, Child First for young children and caregivers, integrated co-occurringIntensive Outpatient treatment, individual and family therapy, medication management (includingMAT), peer support, supported employment/housing, and holistic recovery services for mentalhealth and substance use disorders. Why Work With Paragon● Statewide Reach - Deliver care where it’s needed most. We’re not region-limited—servecommunities across Colorado, including rural and frontier areas with limited access tocare.● Flexibility & Work–Life Balance - Own your schedule. Partner with families to set visittimes that work for them (and you), so you can enjoy Colorado’s trails, slopes, andsunshine during off-peak hours. ● Clinical Leadership & Support - Clinicians lead here. Our executive team includeslicensed providers who shape business decisions with a care-first lens. We providelicensure supervision and regular consultation to support your growth as a clinician.● Comprehensive, Company-Paid Benefits - We cover health, dental, vision, short- andlong-term disability, and life insurance—company-paid—so there are no premiumdeductions from your paycheck. Keep your full salary and your peace of mind.● Career Growth Opportunities - Grow with us. Explore new modalities andspecializations and advance into leadership as we expand statewide. Position summaryThe IT Support Specialist is Paragon's hands-on technology generalist. You are the first stop forstaff who need help, the person who sets up (and retires) every device and account, and thefirst responder when something looks like a security problem. You will work across GoogleWorkspace, Windows and Chromebook devices, mobile phones, VoIP, and office networks atmultiple sites, with the CTO as your escalation point. The role is remote-first, with 1–2 days aweek in our Lakewood office to handle laptops and phones as staff join and leave. This is agreat fit for someone with a couple of years of help-desk experience who wants broaderownership than a Tier 1 queue. What you will do Help desk and end-user support● Own the support ticket queue: triage, resolve, escalate, and close tickets with cleardocumentation.● Troubleshoot hardware, software, printing, email, and connectivity issues for staff in personand remotely.● Guide staff through password resets, 2-Step Verification and passkey setup, and loginproblems.● Write short how-to guides and FAQs so common issues stop generating tickets.Accounts, identity, and access● Create, modify, suspend, and offboard accounts in Google Workspace (our primary platform)and Microsoft 365.● Run onboarding and offboarding checklists: licenses, groups, shared drives, emailforwarding, device return.● Audit for inactive accounts and remove access promptly when staff leave. ● Help roll out and support passkeys and multi-factor authentication (MFA) across theorganization. Devices and hardware● Image, configure, deploy, and retire Windows laptops (BitLocker, Google Credential Providerfor Windows) and Chromebooks (enterprise enrollment).● Manage mobile devices through Apple Business Manager and T-Mobile, including lineactivations, suspensions, and cancellations.● Set up and support printers, monitors, docking stations, and conference-room equipment.● Maintain the hardware asset inventory and run periodic audits.● Securely decommission equipment, including drive wiping or destruction, withdocumentation. Security and incident response● Serve as first responder on phishing reports and suspicious logins: contain the account,reset credentials, block senders, and pull audit logs.● Gather and preserve evidence for the Security Officer during incidents.● Run routine security reports (login activity, admin changes, external sharing) and flaganomalies.● Support HIPAA compliance: track vendor Business Associate Agreements (BAAs) andassist with annual risk analysis evidence.Network, internet, and phones● Coordinate internet installs and moves for new or relocated offices with Comcast/Xfinity,Starlink, and T-Mobile.● Perform basic on-site network troubleshooting (Wi-Fi, switches, Ubiquiti UniFi).● Support our VoIP and fax platforms (Dialpad, Faxage): user setup, call routing, deviceissues. Software and vendors● Vet requests for new software or browser extensions for security, legitimacy, and HIPAA fitbefore approval.● Track software licenses and renewals; keep the systems inventory current.● Act as the day-to-day contact for IT vendors and carriers. Qualifications Required● 2+ years in an IT support, help desk, or desktop support role. ● Hands-on experience administering Google Workspace (Admin console, user and devicemanagement); familiarity with Microsoft 365.● Comfortable supporting Windows and ChromeOS; basic macOS and iOS.● Working knowledge of networking fundamentals (Wi-Fi, DNS, DHCP, VPN) and VoIP phonesystems.● Understanding of security basics: phishing, MFA/passkeys, least privilege, deviceencryption.● Familiarity with HIPAA and the handling of protected health information (PHI), or the abilityto complete training within 90 days of hire.● Strong written and verbal communication — you can explain technical steps to clinical staffwho are not technical.● Organized and self-directed; you keep tickets, inventories, and documentation currentwithout being asked.● Valid Colorado driver's license and reliable transportation for office days and occasional sitevisits (mileage reimbursed).● Ability to lift and move equipment up to about 40 lbs.● High school diploma or equivalent required; associate or bachelor's degree in a technologyfield, or equivalent experience, preferred. Preferred● Google Professional Workspace Administrator, CompTIA A+, Network+, Security+, or similarcertification.● Experience with Ubiquiti UniFi, Apple Business Manager, Dialpad, or an IT ticketing system.● Scripting or automation basics (Google Apps Script, PowerShell).● Prior work in behavioral health, healthcare, or another HIPAA-regulated environment.● Experience supporting a multi-site or nonprofit organization. Job Details ● Status: Full-time-Exempt● Reports to: Chief Technology Officer● Schedule: Monday–Friday, business hours; occasional after-hours work for maintenancewindows or incidents● Location: Remote-first (Denver metro area). In the Lakewood office 1–2 days per weekto prepare, wipe, and ship laptops and mobile devices; travel to other Paragon sites (upto a couple hours away) a handful of times per year● Salary range: $75,000-$83,000 yearly Benefits● 401(k) retirement plan● Health, Dental and Vision insurance● DTO, Paid Holidays and Sick Leave● Colorado FAMLI paid family and medical leave● Mileage reimbursement for site visits● Mission-driven work with a team that values the people behind the technology Diversity & InclusionParagon Behavioral Health Connections is committed to fostering a diverse, equitable, andinclusive workplace. We strongly encourage candidates of all backgrounds, identities,experiences, and lived expertise to apply. We believe our differences strengthen our ability toserve the communities that depend on us and help us achieve our mission of deliveringcompassionate, person-centered care throughout Colorado.