IT Support Specialist

Key Responsibilities Provide responsive first-level and general IT support for employees, including troubleshooting hardware, software, network, printer, mobile device, and conference room technology issues. Deliver a high level of customer service by communicating clearly, following up on requests, documenting resolutions, and ensuring users receive timely support. Support employee onboarding, offboarding, device deployment, account setup, access coordination, equipment recovery, and related IT service requests. Maintain accurate IT asset records, including laptops, desktops, monitors, peripherals, mobile devices, software licenses, accessories, and assigned equipment. Assist with IT asset lifecycle activities such as inventory tracking, device assignment, equipment replacement, returns, repairs, warranty coordination, and disposal preparation. Coordinate IT procurement activities, including collecting requirements, obtaining quotes, preparing purchase requests, tracking orders, reviewing vendor agreements, and supporting renewal or contract documentation. Review procurement-related details such as pricing, quantities, agreement terms, service coverage, renewal dates, and vendor documentation for accuracy before internal approval. Configure, deploy, and support Mac devices using JAMF and IRU-related management workflows, including enrollment, device profiles, application installation, security configuration, and user setup. Assist with Windows device configuration, software installation, endpoint updates, basic security settings, and standard desktop support tasks. Document support procedures, asset processes, procurement steps, and technical workflows to improve team efficiency and knowledge sharing. Collaborate with internal IT team members, vendors, and business departments to resolve issues, complete service requests, and support ongoing technology operations. Previous experience in IT support, help desk, desktop support, technical operations, or a similar customer-facing technology role. Strong customer service skills with the ability to communicate technical information clearly to non-technical users. Working knowledge of Windows and macOS devices, Microsoft 365 applications , common business software, printers, peripherals, and basic networking concepts. Experience with IT asset tracking, inventory management, equipment assignment, or hardware lifecycle support. Ability to support procurement-related tasks, including quote review, purchase request preparation, vendor communication, agreement review, and order tracking. Hands-on experience with Mac device setup, configuration, troubleshooting, and management through JAMF, IRU, or similar Apple device management tools. Strong attention to detail, organization, follow-through, and documentation habits. Ability to prioritize multiple requests, work independently, and escalate issues appropriately when needed. Preferred Qualifications Experience supporting a corporate IT environment with both Windows and Apple devices. Familiarity with Microsoft Entra ID, Intune, Exchange Online, SharePoint, Teams, or other Microsoft 365 administration tools. Experience with ticketing systems, procurement systems, asset management platforms, or vendor management processes. Knowledge of Apple Business Manager, JAMF policies, configuration profiles, app deployment, device enrollment, FileVault, and Mac security settings. Exposure to IT compliance, software licensing, warranty management, lease tracking, or equipment replacement programs . Ability to create clear user instructions, internal documentation, checklists, and standard operating procedures. Core Competencies Customer-focused support mindset Strong attention to detail and accuracy Clear written and verbal communication Problem-solving and troubleshooting ability Ownership, accountability, and follow-through Ability to manage competing priorities in a fast-paced environment Collaboration with internal teams, external vendors, and business users Education and Experience Associate’s or bachelor’s degree in Information Technology, Computer Science, Business Technology, or a related field is preferred. Equivalent hands-on IT support experience will also be considered. One to three years of related experience in IT support, asset management, procurement coordination, Apple device support, or a similar technical role is preferred. All your information will be kept confidential according to EEO guidelines.