IT Systems Analyst I
DataLab USA
- Pay
- $60K to $73K
- a year
- Location
- Westminster, CO
- Work style
- Hybrid
- Job type
- Full time
- Posted
- Nov 5
- 2 days ago
Career path
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About the company
DataLab USA
Information services · 51 to 200 employees
DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure. We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.
What you'll do
- Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
- Troubleshoot applications and operating systems while providing technical user support
- Conduct remote support sessions using remote session tools and perform software and system deployment/patching
- Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
- Document technical procedures and solutions clearly and communicate effectively with team members and end users
- Participate in after-hours on-call rotation and research and resolve technical problems independently
- Maintain documented processes within audited environments
What you need
- 1–3 years of experience in IT support, desktop management, or systems administration
- Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
- Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
- Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
- Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
- Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
- Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
- Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
- Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
- CompTIA Security+ certification or in progress
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