IT Technician

Join Our Team as an IT Technician at Water Works Engineers! Meet Water Works Engineers: Water Works Engineers (WWE) is a leading civil and environmental engineering firm specializing in innovative and sustainable solutions for water infrastructure projects across the United States. For over 20 years, we have excelled in planning, designing, and implementing projects involving the treatment, storage, and conveyance of drinking water, recycled water, and wastewater. With offices in Scottsdale, AZ; Redding, Roseville, San Mateo, San Diego, and Los Angeles, CA; Star, ID; Albuquerque, NM; and Salt Lake City, UT, we bring an understanding and sensitivity to Western water and wastewater issues. Our expertise includes water and wastewater treatment, stormwater management, hydraulic modeling, and environmental compliance. Committed to innovation, integrity, and teamwork, we enhance the sustainability and resilience of the communities we serve. Why this role matters: As an IT Technician (IT1) with Water Works Engineers, you will play a key role in ensuring the smooth operation, security, and reliability of the company's IT infrastructure across multiple office locations. This includes maintaining hardware and software systems, troubleshooting technical issues, maintaining network security, and providing technical support to employees. Your responsibilities will focus primarily on employee onboarding/offboarding, end-user support, and assisting other IT team members in completing assigned projects. This role is integral to maintaining a seamless IT environment and requires strong technical acumen, problem-solving skills, and the ability to collaborate effectively with cross-functional teams. Your daily impact: Maintain IT systems, including laptops, workstations, mobile devices, and cloud-based platforms. Provide technical support and troubleshooting assistance to employees, efficiently resolving hardware, software, and connectivity issues. Support employee onboarding and offboarding processes, including IT equipment setup and deployment, user account creation and deactivation, access permissions, and equipment collection. Administer user accounts, permissions, and access controls in compliance with company policies. Assist with implementing and maintaining cybersecurity measures. Support software installations, configurations, and upgrades for engineering and business applications. Assist with IT asset inventory, tracking hardware and software resources for efficiency and compliance. Document IT procedures, troubleshooting steps, and system configurations for internal reference and training. Assist in IT project execution, including system migrations, integrations, and infrastructure upgrades. What you bring to the table: Associate's degree in Information Technology, Computer Science, a related field, or equivalent professional experience. 1–2 years of IT support experience, including relevant internships or equivalent hands-on experience. Proficiency in Windows, Office 365, Active Directory, and cloud-based services. Knowledge of network topology, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN configuration. Familiarity with workstation configuration, user account management, and IT equipment provisioning. Familiarity with cybersecurity principles, threat prevention strategies, and compliance best practices. Experience troubleshooting various IT issues, from hardware failures to software conflicts. Strong analytical skills with the ability to diagnose and resolve technical problems efficiently. Effective communication skills, capable of explaining technical concepts to non-technical users. Certifications such as CompTIA A+, Network+, or similar are a plus. Unlock Your Benefits Potential: On day one, as a full-time employee, Water Works Engineers employees enjoy a comprehensive benefits package to enhance their well-being and financial stability on their first employment day, which includes: Paid Time Off : Eight paid holidays annually, with paid time off (PTO) accrual based on role. 401K Retirement Plan : Company match of 100% on the first 6% of your salary, with immediate eligibility. Health Insurance : Fully covered for employee-only plans, with the company contributing significantly towards family coverage. Dental and Vision Insurance : Fully covered for employees, with affordable options for family coverage. Life and Disability Insurance : Provided at no cost. Additional Benefits : Health Care Flexible Spending Account, Adoption Assistance, Employee Assistance Program, and Commuter Benefits. Water Works Engineers fosters a supportive environment where your contributions are valued, and your career can thrive. Rewards for Your Expertise Competitive compensation commensurate with experience, with the potential to earn performance-based bonuses. (Contact HR for location-specific details). Why work with us: Are you ready to take your IT career to the next level? Join Water Works Engineers and say goodbye to being just another number! Be part of a team that supports impactful projects making a real difference in communities. At Water Works Engineers, you'll be part of a smaller, highly successful team where your work is recognized, your growth is prioritized, and you'll have the opportunity to support technology systems across multiple office locations. As an IT Technician, you'll gain hands-on experience in technical support, systems administration, cybersecurity, and IT infrastructure while working directly with employees and collaborating with experienced IT professionals. You'll have the chance to make a tangible impact by keeping our teams connected, productive, and supported in an environment that fosters innovation and excellence. If you're ready to be valued for your contributions and grow your IT career with a dynamic team, we want to hear from you! Join us today: If you are a passionate and dedicated IT student or professional ready to make a significant impact, apply today! Water Works Engineers embraces Equal Employment Opportunity and is committed to fostering a diverse workforce. EOE, Minorities, Females, Vets, and disabled candidates are encouraged to apply. To protect our applicants from job scams, please be cautious of fraudsters posing as Water Works Engineers employees or recruiters. We never request sensitive personal information, such as Social Security numbers or bank details, via text, instant message, or unsecured methods, nor do we require advance payments for equipment or fees. Official communications from Water Works Engineers will only come from emails ending in ‘@wwengineers.com’. Visit ftc.gov/jobscams for tips on avoiding and reporting job scams.