Jr. Member Engagement Account Coordinator

About PS PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), Dallas Fort Worth International Airport (DFW), and Miami International Airport (MIA), with Paris Charles de Gaulle (CDG) coming soon. PS is pioneering a new global standard in hospitality. Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft. Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences. We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS. Position: Jr. Account Coordinator The Jr. Account Coordinator plays a foundational role in supporting the Sales and Membership team, ensuring both the operational excellence and high-touch service required to deliver a seamless experience for ultra–high-net-worth guests and members. This role blends administrative precision with client-facing exposure, supporting internal membership onboarding and renewal, account support, and reporting and data collection. The account coordinator is responsible for supporting members with diligence and discretion. The ideal candidate is organized, detail-oriented, and service-minded, with a strong interest in improving processes and delivering exceptional service. This position offers a unique opportunity to build a strong foundation in account management, gain exposure to UHNW client engagement, and grow within a category-defining global hospitality brand. This role reports to the Director of Member Engagement. Responsibilities & Expectations Support day-to-day administrative and operational needs of the Sales and Membership team, including billing, reporting, account support and special projects Execute a high volume of internal account onboarding of new members Assist members as needed with account support, questions, and guidance Support special project management and execution Serve as a key point of coordination for client interactions, ensuring a seamless, highly personalized experience aligned with luxury service standards Correspond with UHNW members, travel advisors, and partners via phone and email in a polished, professional, and discreet manner Maintain rigorous accuracy within Salesforce and Stripe, including reporting and membership tracking Requirements Exceptional written and verbal communication skills, with the ability to engage confidently with UHNW clientele Highly detail-oriented and organized, with a strong sense of ownership over administrative execution and follow-through Strong operational discipline with a commitment to data accuracy, CRM hygiene, and process consistency Ability to manage multiple priorities while maintaining precision in a fast-paced, high-touch environment Strong interpersonal and relationship-building skills, paired with sound judgment and discretion Proactive mindset with the ability to anticipate needs, solve problems, and drive tasks to completion independently Comfortable balancing client-facing responsibilities with behind-the-scenes operational execution Proficiency with AI tools and a demonstrated ability to leverage them to streamline workflows and maximize productivity Adaptable and flexible as priorities evolve Preferred Qualifications 2 years + experience with UHNWI B2C Experience working around confidential and sensitive information Experience with Stripe and Salesforce Finance or Customer Service experience Full-Time Employee Benefits  Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability 401K retirement plan with company matching Health and Dependent care FSA and HSA with company matching Merit-based raises and bonuses 12 PTO Days / 6 Paid Sick Days Prorated Annually Monthly health & wellness and phone reimbursement Paid training A great career path with promotion opportunities. Location: Hybrid, based in one of our terminal markets (Los Angeles, CA; Dallas, TX; Atlanta, GA or Miami, FL) The compensation range for this position is $31.25-$36.00/hour. Overtime opportunities available. This is a full-time role. PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable federal, state, and local laws.