KidsTown Coordinator

Summary/Objective The KidsTown Coordinator is responsible for providing quality play and learning experiences for the Orlando Science Center's youngest learners. This position supervises part-time staff, volunteers, and interns while providing administrative and operational support for the KidsTown Team. The Coordinator is responsible for maintaining accurate schedules, organizational systems, and team resources to ensure efficient daily operations. This role requires strong attention-to-detail, effective problem-solving skills, the ability to learn and retain operational knowledge, and professional communication and collaboration with other departments. Essential Functions Works with a high degree of independence on multiple projects in parallel. Engages comfortably with young children and their accompanying adults and demonstrate a high level of proficiency in all KidsTown interactions, activities, and programs. Creates, maintains, and regularly reviews daily staff, intern, and volunteer schedules with a high degree of accuracy and attention-to-detail. Demonstrates strong organizational skills and attention-to-detail while managing team schedules, deadlines, and operational priorities. Applies knowledge of departmental resources, systems, and procedures to anticipate challenges, independently resolve scheduling conflicts, and ensure accuracy, consistency, and adequate program coverage. Maintains organizational, tracking, and scheduling tools for the team including the KidsTown program schedule for the website, training calendars, cleaning schedules, and program number logs. Onboards and trains new staff, interns, and volunteers and ensures related schedules, training records, and documents remain accurate and up to date. Provides ongoing support, guidance, and organization for part-time staff, interns, and volunteers to promote consistency and accountability within the team. Occasionally processes supply orders for KidsTown programs, events, and weekly needs while maintain inventory of regularly needed supplies and materials. Works collaboratively and professionally with other full-time KidsTown staff to provide support for all KidsTown events. Maintains professional, respectful, and solution-oriented communication when interacting with other departments. Represents KidsTown and the Orlando Science Center positively, responds to requests and inquiries appropriately, and works collaboratively to address operational needs and resolve concerns. Maintains a safe, fun, and welcoming environment for all KidsTown visitors. Performs other related duties as assigned. Minimum Qualifications Education: Degree seeking or holds a degree in Child Development, Early Childhood Education, Science Education, Museum Studies or a related field. Experience & Certifications: Proven experience working with children and families in a formal or informal setting, demonstrated customer service experience. Preferred Qualifications Leadership experience. Strong organizational and administrative skills, with demonstrated attention-to-detail. Experience managing schedules, coordinating multiple priorities, and resolving scheduling or operational conflicts. Ability to learn, retain, and independently apply knowledge of organizational resources, systems, and procedures. Demonstrated ability to communicate professionally and collaborate effectively with colleagues across multiple departments. Experience with theatrical performance, improv, or public speaking. Bilingual a plus. Supervisory Responsibility This position is directly responsible for the training and development of part time staff members, interns, and volunteers. The Coordinator is expected to provide consistent guidance, maintain organized training and scheduling systems, communicate expectations clearly, and support the effective daily operation of the KidsTown Team. Physical Demands Ability to remain in a stationary position. Moves throughout the museum. Ascends/descends stairs throughout the museum. Ascends/descends ladders or other equipment to perform various tasks. Observes and reacts to the needs of guests, staff, volunteers, and community partners. Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone. Operates a computer and/or office equipment efficiently and accurately. Manipulates and moves components weighing up to 25 pounds, including those that may be low to the ground or above eye level. Rarely works in outdoor environments. Frequently works in indoor environments. Coping with demands and stresses associated with job and work environment. Kneeling and Crouching (frequently) Weight Levels – Lift, Push, Pull Up to 25 pounds Expected Hours of Work & Travel This position is full time and primarily works 3 days during the week and 2 weekend days. This position may need to work weekends and after hour events as needed. Travel throughout the Central Florida area may be required to attend conferences/trainings/deliver programs. Telecommuting This position is required to be onsite 80% of the time. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.