Learning Commons Student Assistant

Franklin University is seeking a part-time student employee to work up to 19 hours per week in the Learning Commons. The position provides in-person support to students, staff, and faculty during operating hours, including evenings until 6 p.m. Applicants must be enrolled in Franklin University courses to be eligible. Student Assistants complete daily opening and closing procedures for the Learning Commons; help customers locate items and process resource requests; collect and report statistics; answer phone inquiries; and troubleshoot printer and copier issues. They also support the department’s digitization efforts and assist staff with other projects as needed. Qualifications: Reliable transportation and consistent punctuality. Strong customer service skills. Creative thinking and proven problem-solving skills. Clear verbal and written communication skills. Skill in prioritizing multiple tasks and collaborating effectively within a team. Intermediate proficiency in Microsoft Word and Excel. Capacity to learn new technologies, including the library’s catalog system and databases. The candidate must possess a strong customer-centered philosophy and understand and agree with Franklin's relationship management principles and University values. Franklin offers a positive work environment and free parking for Franklin employees. About Franklin University Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work. Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.