Learning & Development Specialist - Instructional Designer

About the company

Protective

Insurance · 1,001 to 5,000 employees

What you'll do

• Partner with business leaders, subject matter experts, HR partners, and project teams to identify performance needs, skill gaps, and desired learning outcomes. 
• Conduct learning discovery to define the knowledge, skills, and behaviors required for successful performance. 
• Design and develop instructor-led, virtual, digital, and blended learning solutions using instructional design methodologies and adult learning principles. 
• Create curricula, facilitator and participant materials, job aids, videos, assessments, communications, and digital learning content. 
• Translate complex business, technical, and operational information into clear, engaging, and learner-focused content. 
• Independently manage multiple learning projects, coordinating stakeholders, content development, review cycles, implementation, and timelines. 
• Advise stakeholders on learning strategies, delivery methods, technologies, and performance support, and partner with facilitators, trainers, and managers to support implementation and adoption. 
• Evaluate learning effectiveness using feedback, assessments, business outcomes, and other relevant measures to identify improvements. 
• Maintain learning content, including online L&D content in Indigo, to ensure accuracy, consistency, compliance, and alignment with business needs. 
• Contribute to the development of learning standards, templates, job aids, and best practices that improve consistency and quality across learning solutions. 
• Support the learning platforms and content-authoring tools used to develop, deliver, and manage learning. 
• Use approved AI-enabled tools to support learning design, content development, research, reporting, and operational efficiency while protecting confidentiality, ensuring compliance, and reviewing outputs. 
• Contribute to learning projects and process improvements that strengthen employee capability and the learner experience. 
• Support learning program and platform administration, including assignments, enrollments, reporting, content maintenance, and learner communications. 

What you need

• Bachelor's degree in instructional design, education, human resources, organizational development, communications, business, or a related field, or an equivalent combination of education and relevant experience. 
• 3+ years of relevant experience in instructional design, learning and development, training development, organizational development, or education. 
• Experience conducting training needs analysis and developing learning solutions for business or operational audiences. 
• Experience designing and developing instructor-led, virtual, digital, or blended learning experiences. 
• Experience managing multiple learning projects and working with subject matter experts and business stakeholders. 
• Experience using content development tools, learning technologies, or learning management systems. 
• Experience supporting financial services, insurance, corporate, operations, contact center, or professional services environments. 
• Experience developing onboarding, leadership development, technical training, change adoption, or process training programs. 
• Experience utilizing learning analytics, learner feedback, or performance data to evaluate learning effectiveness. 
• Experience with Articulate 360 (Rise, Storyline), Vyond, Camtasia, LMS platforms, or similar learning technologies. 
• Experience applying generative AI or automation tools to improve learning design, content development, or learning operations. 

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