Level 1 Deskside Support Technician
Custom Computer Specialists
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- Pay
- $36K to $42K
- a year
- Location
- Islandia, NY
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 22
- 2 days ago
Career path
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About the company
Custom Computer Specialists
Information technology and services · 201 to 500 employees
What you'll do
- Handle incoming help desk calls via phone, email and walk-in
- Provide first level in-person IT support
- Provide resolution and assistance to Windows related problems
- Support standard applications including MS Office, browser programs and antivirus
- Handle mobile device ordering, issues, installations/upgrades and Intune
- Handle IT purchase requisitioning, invoicing, pricing and PO tracking
- Maintain and improve asset data and monitor the ITSM ticket queue
- Assist with local A/V setup and troubleshoot A/V-PC connectivity issues
What you need
- A+ certification
- 1-2 years’ experience in hardware and software support
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Strong knowledge of Windows operating systems
- Ability to troubleshoot hardware and software problems
- Knowledgeable on software installations
Key skills
A+ certificationhardware and software supportCustomer service skillsWindows operating systemssoftware installations
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Read the full posting here
CCS is looking for a motivated technical professional to join our team as a Level 1 Deskside Support Technician! This person will be responsible for providing first/second level support for incoming help desk inquiries and desk-side support to end users in a large corporate environment. This person will be assisting staff with any technical issues and requests. Salary: $36,000.00 - $42,000.00 What You'll Do: Handles all incoming calls to the help desk via phone, email & walk-in. First level in-person IT support. Provide resolution and assistance to Windows related problems. Provide resolution and assistance to standard supported applications: MS Office, Browser programs, Antivirus and other supported proprietary applications and systems. Mobile Device Management: ordering, first level issue handling, installations/upgrades, Intune. IT Purchase Requisitioning, Invoicing, pricing of accessories; PO tracking. Asset management: Maintain and constantly improve Asset data. Continuously monitor ITSM ticket queue. Assist with Local AV- i.e. help setup a speaker or help connect to the monitors in conference/training rooms, troubleshoot A/V – PC connectivity issues. Perform other job-related duties as assigned. What You Bring: A+ certification. 1-2 years’ experience in hardware and software support. Industry recognized Help Desk Certification and/or help desk environment experience A PLUS. Excellent customer service skills. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Strong knowledge of Windows operating systems. Ability to troubleshoot hardware and software problems. Knowledgeable on software installations.