Live ATM Banker - Part Time

At Mercantile Bank, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Employees are our most valuable asset! rnIf you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.rn rnSUMMARYrnLive ATM Bankers provide high quality personalized banking services while assisting customers with account transactions and requests received via the Live ATM. This position will build relationships with customers utilizing the Live ATM and identify service and sales opportunities. The position will process banking transactions in a professional, accurate, and efficient manner.rn*After training period there is opportunity for remote work but will require at least one day in the office per week.rnThis Live ATM Banker position earns a competitive salary based on skills and experience. You would also be eligible for a full benefits package that includes medical, dental, vision, a flexible spending account (FSA), paid vacation and sick time, life insurance, a 401(k) with a match at 100% up to the first 5% of your contribution, discounted bank services, adoption assistance, exceptional training and development opportunities, and more!rn rnESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.rn• Provide exceptional customer service in order to identify and understand customer banking needs.• Greet every customer in a timely manner through the Live ATM.• Use a computerized system for customer verification, gathering relevant information to complete transactions, validating information and processing transactions, such as, deposits, withdrawals, transfers, payments, and check cashing.• Perform end of day balancing according to procedures. Adhere to security, audit, and compliance requirements.• Collaborate with other members of the retail banking team to increase service and sales as well as enhance the overall customer experience using the Live ATM\'s.• Actively cross-sell Mercantile products and services.• Ability to establish a rapport and build relationships through a virtual environment.• Take complete ownership of every interaction whether it requires a call back, extended research, or assistance from other departments.• Research and resolve complex customer service issues.• Educate customers on the use of Live ATMs and provide technical support while utilizing the video banking technology.• Maintain current knowledge of financial products, services, and delivery methods utilized by Mercantile Bank.• Work with multiple software programs to complete transactions, and potentially communicate with more than one customer simultaneously.• Represent the bank in a courteous and professional manner.• Understand and utilize alternative banking channels. Offer channels to meet the customers changing banking needs.• Order debit cards, ATM cards, check copies, and statements when requested.• Utilize technology for lead generation, profiling, use consultative servicing and selling to enhance relationships.• Work as a team player to assist co-workers and managers in completing daily department tasks and responsibilities .• Comply with all laws, regulations, bank policies, and procedures.• Complete all required training on time.• Other job functions may be determined and required from time to time.rnQUALIFICATIONSrnTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to operate a 10 key calculator, typewriter and computer keyboard.rnEDUCATION and/or EXPERIENCErnA two-year college degree and 1-3 years of experience in customer service, call center, financial industry/banking or training environment; or equivalent combination of education and experience required.rnWe believe embracing human diversity makes us a better bank. We know it makes us better people. rnEmployees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.