Loan Servicing Specialist I - Residential

About the OpportunityThere's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less. For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve. If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you. Why You'll Love Working HereCertified Great Place to Work® Competitive pay Annual incentive/bonus potential Comprehensive benefits package including health, dental, vision, life, and AD&D 401(k) plan with employer match Hybrid work from home flexibility (min 3 days a week in office) Generous paid time off and holidays Tuition reimbursement and professional development opportunities Opportunities for professional growth and career development Meaningful work that positively impacts our members and communities About the RoleAs a Loan Servicing Specialist I – Residential, you’ll help ensure our members’ mortgage and home equity loans are serviced accurately and efficiently from day to day. You’ll handle routine loan servicing activities, maintain accurate records, and provide responsive support to members and internal teams. This is a great opportunity to build your knowledge of residential loan servicing while developing your skills in a collaborative, detail-focused environment. What You'll DoProcess routine residential loan servicing transactions, including payment posting, account maintenance, and basic loan updates. Support loan boarding by reviewing documentation and accurately entering loan information into servicing systems. Review assigned loan files and transactions for completeness and accuracy, escalating discrepancies or exceptions as needed. Assist with escrow activities, including data entry, analyses, and disbursements. Respond to member and internal inquiries through phone and servicing queues, providing timely and professional support. Maintain accurate, organized, and complete loan records in accordance with Credit Union policies and applicable regulations. Assist with reports, reconciliations, and quality checks, identifying and escalating variances or issues. Partner with internal teams to resolve routine servicing questions and issues. Provide backup support across residential servicing functions as needed. What We're Looking ForHigh school diploma or equivalent required. 1–2 years of banking, loan servicing, financial services, or related experience preferred. Basic understanding of residential mortgage, home equity, and loan servicing processes and terminology. Experience with Encompass or other loan servicing systems is a plus. Strong attention to detail and accuracy when processing transactions and maintaining records. Strong communication and interpersonal skills with the ability to work effectively with members and internal teams. Positive, collaborative approach with a willingness to learn and support team goals. Ability to follow established procedures and maintain an understanding of applicable mortgage and loan servicing regulations. Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $22.50 - $25.00 per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States. #LI-Hybrid M-F 8:30-5:00