Logistics Coordinator

JOB DESCRIPTION: The Logistics Coordinator arranges truck transportation for delivery of inbound and outbound full truckload shipments. This person must develop and maintain strong relationships with the American Gypsum carrier base. They are responsible for determining the optimal carrier to use by balancing price, service and availability to meet our customer requirements. They are also responsible for ensuring available information on shipments at all stages of transit for internal and external customers. SPECIFIC JOB DUTIES: Assignment of loads to carriers utilizing a web-based Transportation Management System Coordinators must meet customer needs and are responsible for supporting Customer Service requests, and they often need quick responses in a fast-paced office environment Ensure all loads all picked up and delivered on time Prepare daily reports on shipments activity including volumes and shipments failures Negotiate spot rates and prepare rate confirmations as needed Perform daily audits on freight rates Process Carrier Claims and follow up on collections Process Carrier invoices Perform additional duties as assigned QUALIFICATIONS High school Diploma or GED preferred PC literate to include Microsoft Office products such as Word, Excel and Outlook 2 to 4 years’ experience in dispatching, call center or customer service Excellent verbal and written communication skills Professional email and phone etiquette Strong problem solving and analytical skills Ability to multitask and strong organizational skills Ability to function in a team environment- problem solving is done in a collaborative manner with input from Customer Service and Logistics to reach conclusions; also seeking further direction from management Must be focused with strong attention to detail, ad sense of urgency and accuracy Must be self-motivated, display accountability and work with minimal supervision ESSENTIAL FUNCTIONS Exercises sound judgment in carrying out duties Gathers, analyzes and interprets data to create clear, concise and accurate reports Manages multiple tasks in a fast-paced environment Must be able to prioritize work assignments for self and employees supervised Presents professional and personable image with a positive attitude Must be able to sit for prolonged periods of time. Must have manual dexterity needed to type on a computer keyboard. Continual hand/wrist motion is required to operate computers and office machinery Must be able to read papers and reports without assistance The ability to bend, stoop, and twist is required for filing Occasional lifting of up to 25 pounds Must possess a valid driver’s license Occasional travel by plane and/or automobile may be required to perform some tasks such as meeting with carriers or plant personnel This Position Description is not an exclusive or exhaustive list of all job functions for this job position or for any particular employee. Benefits Offered on Your First Day! Medical Telemedicine Health Advocate Service Dental & Orthodontics Vision FSA Medical & Dependent Care Paid Parental Leave Tuition Reimbursement Employee Assistance Program Wellness Incentive Bonus Program Life and AD&D Short-Term and Long-Term Disability Paid Vacation Paid Holidays 401(k) EEO Statement American Gypsum provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.