Logistics Customer Service Representative
Mediterranean Shipping Company
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- Location
- New Orleans, United States
- Job type
- Full time
- Posted
- Oct 13
- 7 days ago
Career path
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About the company
Mediterranean Shipping Company
Logistics and supply chain · 10,001+ employees
What you'll do
- Field Intermodal / Equipment questions from customers and vendors on a nationwide basis
- Establish and maintain positive relationships with customers and vendors
- Provide timely and accurate responses to inquiries
- Generate potential solutions to issues
- Resolve problems and concerns or escalate complex issues
- Maintain updated records of customer and vendor interactions in MSC Systems
- Maintain knowledge of Microsoft Dynamics 365 Customer Service functionalities and workflows
What you need
- Good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities
- Good level of knowledge of Intermodal /Equipment workflows and procedures for the geographies under scope
Key skills
Intermodal / Equipment workflowsCustomer service
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Serves as a point of contact for Intermodal / Equipment customer & vendor questions and issues:
Fields Intermodal / Equipment questions from customers and vendors, on a nationwide basis.Establishes and maintains positive relationships with customers and vendors.Provides timely and accurate response to inquiries, following corporate guidelines. Generates potential solutions to issues. Ensures that appropriate actions are taken to resolve problems and concerns or further escalates unique or complex customer issues to the appropriate internal department for resolution when necessary.Maintains updated records of customers & vendors interactions in MSC Systems (e.g. Microsoft Dynamics 365 Customer Service, MSC proprietary systems).Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and of Intermodal /Equipment workflows and procedures for the geographies under scope.Performs other duties as required.