Logistics Incident Analyst

COMPANY STATEMENT: As the e-commerce trends continue to evolve, Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight marketplace. In addition to our knowledge, we have built out the technology to help companies (shippers) unlock the power of their supply chain. Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation, workplace culture and growth opportunities. At the core of our culture, team members are motivated to improve our clients, our communities and ourselves every day. JOB PURPOSE: The Logistics Analyst works with clients on incident management within their supply chain. The position functions at a global level and supports a core team of individuals within that supply chain. CRITICAL JOB FUNCTIONS: Data Entry Follow-up (email and phone) with transportation carriers Follow-up (email and phone) with clients Gather and organize all relevant documentation to support incidents under review Summarize information to concisely convey key facts Review of open incidents and use corrective action plans to drive to closure Identify and review trends in the client’s market place Participation and leadership of materials shared on conference calls SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS: Highly organized Strong attention to detail Strong interpersonal skills Concise communication skills over email and phone Ability to influence individuals Ability to prioritize workload Ability to work swell individually as well as among a team JOB REQUIREMENTS: Experience using Excel Knowledge of or ability to quickly learn a new system (Microsoft SharePoint) Associates degree or comparable work experience EEOC/ADA STATEMENT: We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. RECRUITMENT SCAM NOTICE: Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘transportationinsight@myworkday.com.'