Loyalty Data Coordinator
Warwick Hotels and Resorts
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- Location
- Dallas, TX
- Posted
- Oct 2
- 18 days ago
Career path
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About the company
Warwick Hotels and Resorts
Hospitality · 1,001 to 5,000 employees
Founded in 1980, Warwick Hotels and Resorts (WHR) is a distinctive private owned collection of upscale hotels known for quality throughout the world with hotels on five continents. Each hotel is unique in the story it tells, a story revealed through its history, architecture and character and our hotels are renowned for their exceptional locations. Paris, Brussels, Geneva, New York, San Francisco... are among the many fascinating cities where our hotels can be found.
What you'll do
- Database & Data IntegrityMaintain and monitor member profiles to ensure accuracy, consistency, and completeness across the database.Identify and resolve duplicate profiles and standardize demographic information such as city, state, postal code, and country.Identify gaps in database protocols and recommend improvements to maintain data quality.
- Maintain and monitor member profiles to ensure accuracy, consistency, and completeness across the database.
- Identify and resolve duplicate profiles and standardize demographic information such as city, state, postal code, and country.
- Identify gaps in database protocols and recommend improvements to maintain data quality.
- Loyalty Program OperationsSupport daily operations of the Warwick Journeys loyalty program, ensuring proper recognition of members at participating hotels.Update CRM records, including profile updates, credit allocations, and follow-up actions.Collaborate with hotel teams and corporate departments to improve database quality and member experience.
- Support daily operations of the Warwick Journeys loyalty program, ensuring proper recognition of members at participating hotels.
- Update CRM records, including profile updates, credit allocations, and follow-up actions.
- Collaborate with hotel teams and corporate departments to improve database quality and member experience.
- Reporting & AnalyticsReview daily arrivals reports to verify member data accuracy and segmentation alignment.Prepare daily flash reports highlighting key arriving loyalty members for the Loyalty Marketing team.Produce periodic KPI reports to measure database quality, performance trends, and opportunities for improvement.Analyze guest satisfaction survey (GSS) results to identify trends affecting member experience and program effectiveness.
- Review daily arrivals reports to verify member data accuracy and segmentation alignment.
- Prepare daily flash reports highlighting key arriving loyalty members for the Loyalty Marketing team.
- Produce periodic KPI reports to measure database quality, performance trends, and opportunities for improvement.
- Analyze guest satisfaction survey (GSS) results to identify trends affecting member experience and program effectiveness.
- Team Collaboration & Operational SupportSupport loyalty initiatives, including data preparation and quality assurance for campaigns or promotions.Assist with operational tasks such as rate structure reviews, rate parity checks, and reservation audits.Respond to customer inquiries via support mailboxes and ensure member data is updated as needed.Maintain documentation of standard operating procedures for database and loyalty operations.As needed contribution to special projects associated with Global Marketing Efforts.Contribute to all aspects of Global Marketing initiatives.
- Support loyalty initiatives, including data preparation and quality assurance for campaigns or promotions.
- Assist with operational tasks such as rate structure reviews, rate parity checks, and reservation audits.
- Respond to customer inquiries via support mailboxes and ensure member data is updated as needed.
- Maintain documentation of standard operating procedures for database and loyalty operations.
- As needed contribution to special projects associated with Global Marketing Efforts.
- Contribute to all aspects of Global Marketing initiatives.
What you need
- Bachelor’s degree or equivalent experience.
- CRM and loyalty data experience, Oracle OPERA PMS knowledge, and intermediate to advanced Microsoft Excel proficiency are preferred or listed as qualifications; French and international hospitality experience are a plus.
- Education: a bachelor's degree
Key skills
CRM systemsloyalty program data managementOracle OPERA PMSMicrosoft Excelcommunication skillsFrench language proficiencyproblem-solving mindset
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Read the full posting here
Position: Loyalty Data Coordinator
Based: Dallas Texas
Department: Loyalty Marketing
About Warwick Hotels and Resorts
Founded in 1980, Warwick Hotels and Resorts (WHR) is a distinctive private owned collection of upscale hotels known for quality throughout the world with hotels on five continents. Each hotel is unique in the story it tells, a story revealed through its history, architecture and character and our hotels are renowned for their exceptional locations.
Paris, Brussels, Geneva, New York, San Francisco... are among the many fascinating cities where our hotels can be found.
Position Overview
The Loyalty Data Coordinator is responsible for maintaining the data integrity and accuracy of the Warwick Journeys loyalty program. This role supports day-to-day loyalty operations, member recognition, reporting and collaboration with hotel and corporate teams to support a seamless member experience.
Key Responsibilities
Database & Data IntegrityMaintain and monitor member profiles to ensure accuracy, consistency, and completeness across the database.
Identify and resolve duplicate profiles and standardize demographic information such as city, state, postal code, and country.
Identify gaps in database protocols and recommend improvements to maintain data quality.
Loyalty Program OperationsSupport daily operations of the Warwick Journeys loyalty program, ensuring proper recognition of members at participating hotels.
Update CRM records, including profile updates, credit allocations, and follow-up actions.
Collaborate with hotel teams and corporate departments to improve database quality and member experience.
Reporting & AnalyticsReview daily arrivals reports to verify member data accuracy and segmentation alignment.
Prepare daily flash reports highlighting key arriving loyalty members for the Loyalty Marketing team.
Produce periodic KPI reports to measure database quality, performance trends, and opportunities for improvement.
Analyze guest satisfaction survey (GSS) results to identify trends affecting member experience and program effectiveness.
Team Collaboration & Operational SupportSupport loyalty initiatives, including data preparation and quality assurance for campaigns or promotions.
Assist with operational tasks such as rate structure reviews, rate parity checks, and reservation audits.
Respond to customer inquiries via support mailboxes and ensure member data is updated as needed.
Maintain documentation of standard operating procedures for database and loyalty operations.
As needed contribution to special projects associated with Global Marketing Efforts.
Contribute to all aspects of Global Marketing initiatives.
Qualifications
• Bachelor’s degree or equivalent experience.
• Strong analytical, organizational, and communication skills.
• Experience with CRM systems and loyalty program data management preferred.
• Working knowledge of Oracle OPERA PMS.
• Intermediate to advanced proficiency in Microsoft Excel.
• Familiarity with marketing tools, loyalty program systems, and guest data operations.
• French language proficiency is a plus.
• International hospitality experience preferred.
• Team-oriented, detail-focused, flexible, and problem-solving mindset.
Life is a Collection of Memories, let Warwick be part of it.