Marketing Assistant

J.C. Hart Company is a family owned, highly respected multi-family real estate development, construction and property management organization. We are very proud of our one of a kind designs and the value we add to so many communities. Our Associates are our greatest asset and we take a lot of pride in being a Best Places to Work. Our Associates acknowledge us for providing a growth oriented, family friendly culture steeped in Core Values and Purpose that provides a rich and rewarding career. Our hiring, training and Associate Development are centered on our Core Values and Purpose. Our Core Values of Passion, Integrity, Development, Innovation and Teamwork guide us each and every day as we do business. At J.C. Hart, we strive to be a Partner and Employer of First Choice. We are looking for a Marketing Assistant to join our team in Fishers! J.C. Hart Benefits Paid weekly, every Friday Health, Dental, Vision, Life, and Disability insurance Generous Paid Time Off (PTO) plan *with opportunities to earn additional PTO 401(k) plan with an impressive company match 40% apartment rent discount Above industry average bonuses including: renewal, move in, impact, holiday, anniversary, and wellness Paid volunteer time Paid parental leave Employee Assistance Program (EAP) Associate referral bonuses Paid training and certifications $3,000 annual tuition reimbursement Career development opportunities and support Wellness program that includes free biometric screenings, quarterly challenges, and a health insurance premium reduction program 5 company sponsored social events per year ESSENTIAL FUNCTIONS Resident Experience Management Available to open the office each morning in accordance with Standard Operating Procedure, ensuring common areas, amenities, model apartments, etc. are ready for Guests Establishes rapport with Residents and/or Prospects providing personalized service consistent with Fair Housing standards Monitors for Community curb appeal through daily clubhouse and amenity walks to meet company condition standards Assists with details of move-in and move-out experiences with the assistance of the Resident Experience Team and Maintenance Ensures apartments for new move-ins meet quality and cleanliness expectations and accountable to create and provide an exceptional move-in experience for new Residents Assists, plans, attends, and completes Resident social functions such as Resident Appreciation events, parties, and other organized activities for the Residents Assists in handling of Resident questions or concerns, including service requests, feedback, complaints, functions, lease renewals, etc. Assists the District/Community Manager with handling Resident feedback and conflict resolution Understands and strives to fulfill Resident satisfaction goals and objectives to attain exceptional feedback both through company surveys and online reviews Leasing Assists in driving overall occupancy through renewal, retention, and referral efforts with current Residents, ensuring unit availability is accurate in management software Demonstrates competency in all areas of apartment sales/leasing, including telephone technique, appointment setting, prospect qualifications, apartment showings, closings, and follow-up in support of Leasing Teams Assists in touring Prospective Residents if the Leasing Agent is unavailable Operations and Administrative Logs/inputs records and activities in management software such as lease signings, rent payments, fees, invoice processing, maintenance requests, Resident communications, Resident files, document management, etc. Informs the District/Community Manager/Maintenance Supervisor of all problems/situations that occur at the community Assists in community outreach, preparation, and execution Manages Community social media accounts, content creation, comments, responses, and connections Assists Manager with additional marketing responsibilities (Resident events, mass messaging, signage, etc.) **Check out our Glassdoor page to see Associate testimonials!**