Marketing Assistant

Reports to: Marketing Director FLSA Classification: Full-time, Non-exempt, Hourly $22.00-$24.00 Essential Duties and Responsibilities • Greet patients, families, visitors, vendors, and community members promptly with warmth, professionalism, and a helpful attitude. • Provide directions, assist with wayfinding, and connect people with registration, clinic teams, hospital departments, or other appropriate contacts. • Maintain current knowledge of hospital and clinic services, provider locations, hours, events, and available resources; keep a practical reference guide and contact directory. • Answer general questions accurately, seek answers when needed, and follow through so people know where to go or whom to contact. • Listen respectfully to concerns, help resolve routine nonclinical issues within the role’s authority, and promptly route complaints, safety concerns, or urgent needs to the appropriate staff. • Collect and summarize patient and visitor feedback, identify recurring barriers, and work with the Marketing Director and department leaders on improvements. • Keep the welcome desk, lobby information, brochures, signage, and public displays organized, accurate, and inviting. Coordinate language or accessibility assistance through established resources. • Manage day-to-day social media for Pioneers Medical Center (PMC) and Colorado Advanced Orthopedics (CAO) under the Marketing Director’s direction, including a content calendar, approved posts, and timely routing of messages and comments. • Write and proofread clear, engaging copy for social posts, flyers, newsletters, website updates, event promotions, and other communications. • Create branded flyers, graphics, presentations, lobby displays, and promotional materials using Canva, Adobe tools, or similar software. • Attend hospital and community events to take photographs, capture short videos, gather stories, and represent PMC in a friendly and professional manner. • Assist with event planning and coordination, including promotion, registration, supplies, setup, vendor communication, and follow-up. • Build positive relationships with local organizations, schools, businesses, and community partners; support outreach, health education events, and Foundation activities as assigned. • Keep website information and community listings current; organize photo and content files, maintain promotional inventory, and track basic social media and event results. • Follow brand standards and approval processes. Protect confidential information, obtain required permissions before using photos or stories, and route clinical questions to qualified staff. • Coordinate front desk coverage with the Marketing Director when events or marketing assignments require time away. Perform other related duties as assigned. Education and Experience • High school diploma or equivalent required. A college degree is not required. • Experience or coursework in graphic design, writing, marketing, communications, photography, or social media preferred. • Event coordination, customer service, hospitality, healthcare, or community outreach experience preferred. • Experience with Canva, Adobe Creative Cloud, website editing, or basic video editing is a plus. Skills and Expectations • Consistently demonstrate a friendly smile, welcoming presence, and willingness to help everyone who enters the hospital. • Communicate positively and clearly with patients, families, visitors, staff, and community partners, both verbally and in writing. • Maintain a professional appearance and represent PMC with honesty, compassion, respect, and integrity. • Build knowledge of hospital and clinic services and resources; find the right person or answer when information is not immediately available. • Demonstrate strong organization, attention to detail, proofreading, and follow-through while managing interruptions and competing priorities. • Use office software and social media confidently, learn new tools, and work independently within established priorities and approval processes. • Remain calm and use good judgment when responding to concerns; treat people of all backgrounds with dignity and respect. • Follow PMC policies for confidentiality, privacy, infection prevention, safety, emergency response, and customer service. • Participate in occasional evening or weekend events and coordinate front desk coverage with the Marketing Director. Physical Requirements The following activities describe the physical demands of this position. Essential functions may be performed with reasonable accommodation. • Remain seated or standing at the front desk and use a computer, telephone, and other office equipment. • Move throughout the hospital and event locations to assist visitors, take photographs, and support outreach activities. • Communicate and exchange information with patients, visitors, colleagues, and community members. • Review written and visual materials for accuracy and assist with moving event supplies and setting up promotional displays. This description outlines the primary responsibilities of the position. Related duties and priorities may change based on department and hospital needs. Pioneers Medical Center provides equal employment opportunities and supports a respectful, inclusive workplace. Employment decisions are made without discrimination based on legally protected characteristics.