MBL Servicing Specialist
WinSouth Credit Union
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- Location
- Gadsden, AL
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 9
- 10 days ago
Career path
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About the company
WinSouth Credit Union
Financial services · 51 to 200 employees
What you'll do
- Handle mortgage and business loan servicing inquiries, verify tax payments and rate changes, and prepare payoff letters, satisfactions, releases, and subordination requests.
- Organize files, track titles and payments, assist with HMDA submissions, and discuss loan products with members.
What you need
- Financial industry and/or mortgage servicing experience is preferred.
- Requires attention to detail and accuracy, effective communication using technology, interpersonal skills, and knowledge of general mortgage lending laws and practices; involves sitting, typing, and reviewing documents for extended periods.
Key skills
Attention to detailAccuracyMortgage servicing experienceCommunicate effectivelyInterpersonal and communication skillsGeneral mortgage lending laws
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Position SummarynAs a Mortgage and Business Servicing Specialist, the road to success is built on strong relationships with members, agents and the mortgage and business lending team. Members count on your exceptional attention to detail and for mortgage and business documents to be accurate and complete. You'll build trust, because you'll take the initiative to follow up and be an industry expert when discussing new mortgage and business lending products or existing loans serviced by the credit union.nEssential Duties and ResponsibilitiesnProviding quality service to members, potential members, coworkers and agents including prompt and professional responses and follow ups:nnHandle inquiries from members and employees regarding the servicing of real estate loans, such as questions relating to payments, taxes, etcnVerification that property taxes are paid on loans serviced by the credit unionnAssist with the annual submission of HMDA data for the credit unionnPrepares routine letters to members and full satisfaction of mortgage releases on liens which are paid in fullnProvides information regarding mortgage and business products to members inquiring about new services nVerifies that rate changes are accurate and notices are mailed in a timely mannernResponsible for organizing closed real estate files and tracking final titles to ensure they are received as expectednContribute to meeting or exceeding the department's goals which are created in conjunction with corporate goalsnPerforms other job-related duties as assignednnQualificationsnnFinancial industry and/or mortgage servicing experience preferrednAttention to detail and accuracy is essentialnAbility to communicate effectively while using technologynExcellent interpersonal and communication skills to represent the credit union institution in a positive and professional waynKnowledge of general mortgage lending laws and practicesnnSpecific Job TasksnnVerify ARM adjustmentsnProvide Payoff LettersnTrack low balance mortgage and business loans for misapplied paymentsnComplete SatisfactionsnScan files to image systemnDiscuss mortgage and business products with members considering loan optionsnHandle incoming servicing calls on existing accountsnPerform FM on existing mortgage and business accountsnReview tracking of CPI on real estate loansnWork with Corelogic on annual tax payment verificationnHMDA yearly submission assistancenProcess partial release and subordination requests for membersnnWork EnvironmentnnOffice environment with frequent interaction with members, loan officers, attorneys, and vendors.nRequires sitting, typing, and reviewing documents for extended periods.nn